Get Tability: OKRs that don't suck | Learn more →

10 strategies and tactics for KPI

What is KPI strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Finding the right KPI strategy can seem daunting, particularly when you're focused on your daily workload. For this reason, we've compiled a selection of examples to fuel your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own KPI strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

KPI strategy examples

We've added many examples of KPI tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for improving User-Centric Design and Branding Consistency

  • ⛳️ Strategy 1: Implement User-Centric Design Testing Processes

    • Conduct usability testing sessions with 200 users across Edubanc, EdPay, PayFlex, and Tuition Invoicing
    • Collaborate with operations, marketing, and product teams to identify and prioritise the top 5 design issues
    • Organise 2 focus group testing sessions for Edubanc and PayFlex to gather initial usability feedback
    • Design and integrate a systematic feedback collection process into Edubanc and EdPay product workflows
    • Establish a timeline for regular usability testing to ensure ongoing user feedback integration
    • Analyse usability testing data to highlight recurring themes and areas needing improvement
    • Schedule bi-weekly cross-functional meetings to address feedback findings with relevant stakeholders
    • Deploy changes based on identified design issues and re-test to confirm resolution
    • Create follow-up surveys post-testing to gauge user satisfaction and experience
    • Document all findings and improvements as case studies to inform future design processes

  • ⛳️ Strategy 2: Develop and Enforce Unified Branding Guidelines

    • Create a comprehensive branding guide that covers all visual and messaging aspects for all products
    • Apply the branding guide to five key product interfaces by conducting iterative design updates
    • Conduct training sessions for the entire design team to familiarise them with the new branding guidelines
    • Develop a checklist for designers to ensure adherence to branding guidelines in every project
    • Set up a review board tasked with overseeing branding consistency across ongoing projects
    • Create template assets that comply with the branding guide for easy reuse
    • Involve the marketing team in the branding guide creation to align brand messaging with design
    • Track the impact of updated interfaces on user experience and brand perception through feedback channels
    • Host quarterly workshops to revise and update the branding guidelines as necessary
    • Gather cross-team feedback to ensure the branding guide remains practical and user-focused

  • ⛳️ Strategy 3: Optimise Design Processes for Improved Efficiency

    • Map current design processes to identify bottlenecks and inefficiencies
    • Set specific time reduction goals for design turnaround, such as reducing feature design completion from 20 to 17 days
    • Establish a shared asset library for design components to boost reuse and efficiency
    • Organise monthly cross-functional reviews to ensure operations, marketing, and growth feedback are integrated
    • Implement A/B testing protocols on onboarding flow designs to validate potential efficiency gains
    • Incorporate design tools and analytics for tracking asset utilisation and workflow progress
    • Run training sessions on advanced design tools and processes to enhance team capabilities
    • Measure and report on efficiency metrics, presenting these findings in team meetings
    • Iterate and refine processes continually based on feedback and performance data
    • Create a culture of continuous improvement through regular feedback sessions and design retrospectives
user-centric-designbranding-consistencydesignerbranding-manageroperationsmarketing
Implement these strategies

Strategies and tactics for implementing a Missional Church Vision

  • ⛳️ Strategy 1: Form a dedicated missional leadership team

    • Share the 'Mission Gap' report with the leadership team
    • Define roles and responsibilities for the 'Missional Leadership Team'
    • Set a target date to launch the leadership team
    • Conduct a workshop to explore the concept of a missional church
    • Create a communication plan to share the vision with the broader church community
    • Organise regular prayer meetings focusing on leadership and vision alignment
    • Identify key leaders within the congregation who can champion the mission
    • Develop a set of initial goals and benchmarks for the leadership team
    • Establish a cycle of regular feedback and evaluation for the team
    • Celebrate the official launch of the 'Missional Leadership Team'

  • ⛳️ Strategy 2: Develop and communicate a clear missional vision

    • Draft a new vision statement emphasising missional discipleship
    • Plan a 6-week sermon series to introduce 'Mobiology' ethos
    • Host vision-casting events for different church groups
    • Utilise various communication platforms to spread the vision
    • Create visual aids reinforcing the church's missional identity
    • Engage congregation members in interactive sessions to discuss the vision
    • Align all church activities and programs with the new vision
    • Incorporate testimonies of missional living into weekly services
    • Work with ministry leaders to integrate the vision into their plans
    • Solicit feedback from the congregation on the resonance of the vision

  • ⛳️ Strategy 3: Empower action and measure progress with KPIs

    • Develop a 'Missional Project Proposal' process for member initiatives
    • Equip members with training sessions on missional living
    • Establish KPIs aligning with the Mobiology ethos
    • Review and refine current departmental structures to support mission orientation
    • Launch pilot missional projects and evaluate their impact
    • Document success stories and share them with the congregation
    • Create a support network for members leading missional efforts
    • Implement a rewards system for significant missional contributions
    • Conduct regular review meetings to assess progress against KPIs
    • Pray for guidance and divine opportunities in implementing these initiatives
missional-churchvision-communicationleadership-team-membervision-coordinatormissional-leadership-teamsermon-planning-team
Implement these strategies

Strategies and tactics for implementing AccreditaLab Digital Transformation

  • ⛳️ Strategy 1: Advance Applications to Established Level

    • Deploy a centralized digital management platform for applications
    • Implement automated validation rules for electronic forms
    • Integrate a unified application tracking system
    • Provide training on the use of new management platforms
    • Develop a user-friendly interface for application submissions
    • Establish a helpdesk for technical issues
    • Monitor application processing times and adjust workflows
    • Set clear guidelines for digital application management
    • Regularly update the platform based on user feedback
    • Audit the application system quarterly to ensure integrity

  • ⛳️ Strategy 2: Enhance Scheduling with Advanced Tools

    • Introduce an online scheduling system with notifications
    • Integrate scheduling tools with calendar systems
    • Provide training on new scheduling systems
    • Utilise historical data analytics for optimisation
    • Centralise communication channels for scheduling
    • Develop automated scheduling workflows
    • Monitor error rates and seek to reduce scheduling conflicts
    • Regularly collect feedback to improve tools
    • Upgrade systems to integrate with other digital processes
    • Benchmark scheduling efficacy against industry standards

  • ⛳️ Strategy 3: Improve Decision Processes with Digital Systems

    • Implement an integrated electronic system for decision records
    • Pilot machine learning algorithms for decision support
    • Centralise all decision-making processes in one platform
    • Develop automated workflows for decision-related tasks
    • Conduct training sessions on new systems for staff
    • Use data analytics to support informed decision-making
    • Set clear criteria for assessing decision outcomes
    • Regularly assess decision-making efficiency
    • Adapt systems based on feedback and technological advancements
    • Conduct bi-annual reviews to refine decision processes
digital-transformationoperational-efficiencyit-managerdata-analystsoftware-developmentcustomer-support
Implement these strategies

Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
Implement these strategies

Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
Implement these strategies

Strategies and tactics for implementing a Comprehensive Project Marketing Timeline

  • ⛳️ Strategy 1: Establish a structured foundation

    • Define specific target audience demographics and behaviours
    • Set clear and measurable goals with associated KPIs
    • Assign roles to marketing team members and project manager
    • Conduct a competitor analysis to understand market positioning
    • Establish a baseline for current website traffic metrics
    • Create a project plan outline including timeline and resources
    • Conduct a SWOT analysis for the marketing strategy
    • Set up a project management tool for better coordination
    • Schedule regular team meetings for planning and feedback
    • Prepare a risk management plan for potential bottlenecks

  • ⛳️ Strategy 2: Create and optimise engaging content

    • Develop persuasive website content with clear calls to action
    • Craft engaging social media posts tailored to target audience
    • Design appealing visuals and multimedia for digital platforms
    • Conduct an audit on existing Google Ads performance
    • Create a calendar for email campaigns targeting segmented audiences
    • Review and refine all marketing materials for brand consistency
    • Incorporate SEO best practices into website and content
    • Develop a content strategy for ad copies and landing pages
    • Include testimonials and case studies on the website
    • A/B test different content formats to evaluate effectiveness

  • ⛳️ Strategy 3: Launch, monitor, and adjust campaigns

    • Initialize Google Ads campaigns based on keyword research
    • Deploy marketing materials across all selected channels
    • Utilise analytics tools to track and measure key performance indicators
    • Monitor website traffic and user engagement on a weekly basis
    • Adjust bids and budgets in Google Ads for optimal performance
    • Analyse lead generation and conversion rates regularly
    • Use feedback to improve customer satisfaction initiatives
    • Conduct regular check-ins to assess KPI target progress
    • Identify underperforming areas and implement corrective actions
    • Report results and insights to stakeholders at regular intervals
google-adssmart-goalsmarketing-managerproject-managermarketing-teamanalytics-team
Implement these strategies

Strategies and tactics for implementing a 5-Year Business Continuity and Crisis Strategy Plan

  • ⛳️ Strategy 1: Mitigate and prepare for risks

    • Conduct comprehensive risk assessments for all business units
    • Identify critical business functions and implement redundancy measures
    • Develop and regularly update business impact analyses (BIA)
    • Create detailed business continuity and crisis management plans (BCP & CMP)
    • Set up a centralized crisis management platform for streamlined response
    • Initiate tabletop simulation exercises to test preparedness
    • Conduct joint resilience workshops with key suppliers
    • Implement preventive IT solutions to safeguard against cyber threats
    • Practice crisis scenarios to refine response strategies
    • Regularly audit and update risk mitigation measures

  • ⛳️ Strategy 2: Develop and enhance crisis communication

    • Design a robust communication plan for internal and external stakeholders
    • Establish a crisis communication team with defined roles and responsibilities
    • Develop clear, concise messaging templates for different crisis scenarios
    • Launch a crisis communication portal accessible by stakeholders
    • Train spokespersons for effective media handling during crises
    • Implement monitoring tools for tracking crisis-related information in real-time
    • Regularly update stakeholders through quarterly resilience reports
    • Use feedback tools to capture stakeholder sentiment during and post-crisis
    • Integrate social media platforms for wider message dissemination
    • Conduct regular communication audits to ensure clarity and effectiveness

  • ⛳️ Strategy 3: Leverage technology for enhanced resilience

    • Deploy redundant IT infrastructure and cloud solutions to ensure data availability
    • Integrate AI tools for improved threat detection and incident response
    • Ensure all platforms are compliant with the latest industry standards
    • Utilize advanced analytics to forecast and simulate potential disruptions
    • Establish regular software updates and patch management protocols
    • Implement AI-driven monitoring systems for real-time threat scanning
    • Define key metrics for disaster recovery performance measurement
    • Track and report on the recovery time objective (RTO) for all critical functions
    • Encourage continuous feedback from IT teams to refine technology strategies
    • Benchmark IT resilience against industry standards to identify improvement areas
resiliencerisk-managementcrisis-managerit-specialistrisk-assessment-teamcrisis-communication-team
Implement these strategies

Strategies and tactics for addressing Clinical Expansion and Operational Challenges for Lyra in India

  • ⛳️ Strategy 1: Develop a Robust Clinical Operations Strategy

    • Conduct a market analysis to understand local healthcare demands and integrate them with global standards
    • Create a strategic plan to build a network of local providers aligning with Lyra's quality standards
    • Identify unique value propositions such as cultural sensitivity training for providers
    • Design a clinical operations framework that allows scalability and flexibility
    • Develop partnerships with local healthcare institutions for resource sharing
    • Implement training programs to ensure global-standard care delivery
    • Create a feedback mechanism for continuous improvement of clinical services
    • Leverage technology to streamline operations and gather real-time data
    • Ensure compliance with local regulations and global best practices
    • Monitor and report clinical performance indicators to the leadership team monthly

  • ⛳️ Strategy 2: Establish Key Performance Indicators and Measurement Tactics

    • Define five critical KPIs such as patient satisfaction, provider availability, appointment wait time, clinical outcomes, and network growth
    • Align KPIs with global expectations and local adaptation needs
    • Set baseline metrics and targets for each KPI to track progress
    • Use data analytics tools to gather real-time insights into KPI performance
    • Conduct monthly reviews of KPIs with the operations team to identify areas needing improvement
    • Incorporate KPI findings into regular training and development sessions
    • Use KPIs to inform strategic decisions about resource allocation
    • Communicate KPI progress to the Leadership team for transparency
    • Adjust strategies based on KPI outcomes to continuously improve operations
    • Document successes and challenges related to each KPI for future reference

  • ⛳️ Strategy 3: Optimize Budget and Team Resources for Effective Scaling

    • Allocate budget proportionally between expanding the network and enhancing current operations
    • Prioritise hiring efforts to fill gaps in the clinical network where the demand is highest
    • Empower the Clinical Lead and Network Operations Manager to take ownership of expansion tasks
    • Implement a mentorship program to cultivate a high-performing team culture
    • Invest in technology that reduces operational inefficiencies and costs
    • Conduct weekly team meetings to align on goals and share insights
    • Promote a culture of innovation and continuous learning within the team
    • Use budget efficiently by reinforcing successful initiatives through reallocation
    • Create a reward system to acknowledge high team performance and commitment
    • Maintain flexibility in budget allocations to adapt to new opportunities or challenges

  • ⛳️ Strategy 4: Enhance the Member Portal In-Person Search Functionality

    • Investigate the root causes of zero search results for in-person providers
    • Improve the accuracy of the search algorithm to better match user preferences with provider services
    • Increase the visibility of available in-person providers in the member portal
    • Expand the network of in-person providers to meet the demands and preferences of members
    • Integrate a real-time capacity display for providers to help manage expectations
    • Collaborate with technical teams to reduce search bottlenecks and improve user experience
    • Implement a call-back system that assists users facing zero search results
    • Conduct user feedback sessions to gather insights for ongoing portal improvements
    • Monitor the usage patterns and adjust search functions based on insights
    • Deliver monthly updates to stakeholders on portal performance and improvements
clinical-expansionoperational-efficiencyclinical-leadnetwork-operations-managertechnical-teamoperations-team
Implement these strategies

Strategies and tactics for creating a KPI table for the QA project

  • ⛳️ Strategy 1: Establish clear objectives and KPIs

    • Identify the key objectives of the QA project
    • Define the critical success factors for achieving these objectives
    • List the necessary KPIs relevant to each objective
    • Ensure each KPI is measurable and achievable
    • Set a target value or performance standard for each KPI
    • Align KPIs with the overall goals of the organisation
    • Consult with project stakeholders to validate the KPIs
    • Create a KPI glossary or definition table for reference
    • Decide how often each KPI will be updated and reported
    • Set up a system for tracking and analysing KPI data

  • ⛳️ Strategy 2: Implement a cycle-wise KPI monitoring system

    • Divide the project into multiple 15-day cycles
    • Determine the specific KPIs to be measured for each cycle
    • Assign responsibilities for collecting KPI data each cycle
    • Ensure the availability of tools and resources for data collection
    • Establish a timeline for reviewing and updating KPIs post-cycle
    • Develop a standardised report format for cycle performance
    • Analyse KPI performance at the end of each cycle
    • Identify any gaps or issues in cycle-wise performance
    • Implement corrective actions and strategies for underperformance
    • Communicate findings to relevant stakeholders for feedback

  • ⛳️ Strategy 3: Adopt a quarterly KPI evaluation approach

    • Group multiple cycles into a quarterly framework
    • Define long-term KPIs for the quarterly assessment
    • Collect and aggregate data from all cycles within the quarter
    • Evaluate trend patterns over the quarter for each KPI
    • Generate comprehensive quarterly performance reports
    • Compare quarterly performance against established targets
    • Discuss quarterly findings in team meetings for feedback
    • Modify KPI targets and strategies based on quarterly insights
    • Recognise areas of excellence and share best practices
    • Prepare a quarterly KPI review summary for management
kpisperformance-evaluationproject-managerdata-analystquality-assurance-teamdata-analysis-team
Implement these strategies

Strategies and tactics for expanding Sterling Tour and Travel Agency into the Kenyan Market

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify and partner with a medium-sized Kenyan tour and travel agency
    • Leverage the local partner’s market knowledge and customer base
    • Align services to meet local cultural and tourist preferences
    • Ensure clear communication channels with partners
    • Negotiate mutually beneficial terms in partnership agreements
    • Engage local travel influencers to promote joint offerings
    • Create co-branded marketing materials with local partners
    • Host joint events and travel expos to increase brand visibility
    • Develop shared objectives and performance metrics
    • Regularly review and refine partnership strategies

  • ⛳️ Strategy 2: Adapt services to local market conditions

    • Research and understand customer preferences in Kenya
    • Develop Kenya-specific travel packages including popular destinations
    • Implement a pricing strategy that reflects local purchasing power
    • Offer flexible payment options tailored to Kenyan market needs
    • Launch culturally immersive experiences like safaris and heritage tours
    • Translate marketing materials into Swahili and other local languages
    • Align services with environmental and cultural preservation initiatives
    • Conduct training sessions for employees on local customs and practices
    • Incorporate feedback from local customers into service offerings
    • Regularly update offerings based on seasonal tourist trends

  • ⛳️ Strategy 3: Enhance marketing and brand awareness

    • Launch social media campaigns targeting Kenyan travellers
    • Partner with local influencers to widen digital reach
    • Participate in local and international travel expos
    • Utilise radio and print media to reach different demographics
    • Highlight local partnerships in marketing communications
    • Develop emotional and engaging storytelling content
    • Create promotional videos showcasing Kenyan attractions
    • Establish a customer referral programme
    • Leverage customer testimonials in marketing materials
    • Conduct surveys to measure brand awareness and adapt strategies
partnershipslocalizationstrategic-plannermarketing-specialistmarketing-teambusiness-development-team
Implement these strategies

How to track your KPI strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

Table of contents
Copyright © 2024 Tability