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10 strategies and tactics for Global Support

What is Global Support strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Crafting the perfect Global Support strategy can feel overwhelming, particularly when you're juggling daily responsibilities. That's why we've put together a collection of examples to spark your inspiration.

Copy these examples into your preferred tool, or utilize Tability to ensure you remain accountable.

How to write your own Global Support strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Global Support strategy examples

You'll find below a list of Global Support tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for building a global AI infrastructure and support structure

  • ⛳️ Strategy 1: Develop a robust AI architecture

    • Conduct a needs assessment to identify core AI functionalities required
    • Design a scalable AI architecture that can handle global data inputs
    • Incorporate cloud-based solutions for storage and processing
    • Ensure compatibility with existing technologies and platforms
    • Implement robust security measures to protect data integrity
    • Establish API frameworks for integration with third-party applications
    • Optimize for diversity in hardware and software infrastructure
    • Create data pipelines for continuous data ingestion and processing
    • Invest in high-quality servers and networking infrastructure
    • Regularly audit and update the architecture to ensure efficiency

  • ⛳️ Strategy 2: Establish a global support network

    • Identify key regions for establishing support centres
    • Recruit personnel with expertise in AI and customer support
    • Implement a multilingual helpdesk support system
    • Develop a knowledge base with tutorials, FAQs, and troubleshooting guides
    • Set service level agreements to ensure timely issue resolution
    • Provide regular training to support staff on the latest AI updates
    • Utilise AI tools to assist in query routing and problem-solving
    • Collect feedback from users to improve support services
    • Create an escalation matrix for complex issue handling
    • Ensure 24/7 support availability through different time zones

  • ⛳️ Strategy 3: Foster a community-driven AI ecosystem

    • Create an online forum for AI developers to share knowledge and collaborate
    • Host regular webinars and workshops to engage the AI community
    • Develop partnerships with academic institutions for research collaboration
    • Encourage open-source contributions to foster innovation
    • Organise hackathons and innovation challenges to stimulate creativity
    • Provide grants or funding for promising AI projects
    • Present regular updates on AI advancements and infrastructure changes
    • Build a network of AI influencers and advocates to promote the ecosystem
    • Offer certificates or rewards for active community contributions
    • Establish a mentorship programme to guide upcoming AI talents
ai-infrastructureglobal-supportai-architectcustomer-support-specialistai-development-teamsupport-operations-team
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Strategies and tactics for establishing a Technical Support Organisation

  • ⛳️ Strategy 1: Develop centralised training modules

    • Identify core competencies required for the technical support team
    • Design training modules that focus on these core competencies
    • Schedule workshops at a central location for initial training
    • Invite experienced global automation team members to lead sessions
    • Incorporate hands-on training with existing automation equipment
    • Create assessment tools to evaluate skills post-training
    • Provide continuous professional development opportunities
    • Establish a certification programme for technical support staff
    • Develop online resources for ongoing learning
    • Plan regular refresher courses to maintain skill levels

  • ⛳️ Strategy 2: Implement local support teams

    • Recruit staff for technical support positions at each facility
    • Allocate resources for initial setup of support infrastructure
    • Ensure alignment of objectives with global automation team
    • Establish regular communication channels between local and global teams
    • Designate a local leader in each facility for team supervision
    • Implement a system for tracking equipment maintenance needs
    • Create a local database for documenting technical issues and solutions
    • Provide feedback loops for continuous process improvement
    • Secure budget approval for ongoing operational costs
    • Monitor team performance and adjust strategies as necessary

  • ⛳️ Strategy 3: Foster collaboration and knowledge sharing

    • Organise regular meetings between local teams and global team
    • Set up a shared online platform for documentation and resources
    • Encourage sharing of best practices across facilities
    • Develop a mentorship programme pairing new members with experienced staff
    • Create recognition programmes to highlight successful team efforts
    • Establish cross-functional teams for special projects
    • Promote open communication through suggestion boxes and forums
    • Host annual conferences to exchange knowledge and developments
    • Incorporate guest speakers from industry experts into training
    • Regularly update procedures based on collaborative input
technical-supportautomation-implementationtechnical-support-stafflocal-leaderglobal-automation-teamlocal-support-team
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Strategies and tactics for developing a global support strategy

  • ⛳️ Strategy 1: Standardise training materials

    • Develop a comprehensive onboarding guide accessible online
    • Create region-specific training modules addressing local needs
    • Implement a uniform learning management system for content delivery
    • Schedule quarterly updates for all training materials
    • Translate key documents into relevant languages for better understanding
    • Ensure all trainers use interactive learning tools
    • Align training materials with company culture and values
    • Review and adapt materials based on regional feedback
    • Provide a glossary of terms commonly used in the industry
    • Encourage continuous learning by introducing regular workshops

  • ⛳️ Strategy 2: Implement a robust feedback loop

    • Set up regional feedback sessions every quarter
    • Use digital tools for anonymous feedback to ensure honesty
    • Assign a feedback coordinator in each region
    • Create an action plan based on gathered feedback
    • Monitor satisfaction rates using regular surveys
    • Hold monthly meetings to discuss feedback and outcomes
    • Implement a recognition system for feedback contributors
    • Track feedback response times and improve speed
    • Regularly share feedback insights with all teams
    • Identify common challenges and develop solutions as a team

  • ⛳️ Strategy 3: Foster a cohesive global culture

    • Develop a set of core values that resonate globally
    • Implement a communication platform for all regions
    • Organise cross-region cultural exchange events
    • Celebrate international cultural holidays within the company
    • Use storytelling to share company history and vision
    • Facilitate regular global team building activities
    • Create a global mentor programme pairing different regions
    • Ensure equal representation in decision-making processes
    • Maintain a diverse and inclusive workforce
    • Promote transparent communication and inclusivity
trainingfeedbacktrainerfeedback-coordinatoronboarding-teamcultural-integration-team
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Strategies and tactics for reinforcing Google’s Innovation Strategy

  • ⛳️ Strategy 1: Strengthen internal innovation culture

    • Expand the sprint master academy to include more departments
    • Enhance the CSI lab programme with advanced digital tools and resources
    • Encourage cross-departmental collaboration to foster diverse design thinking
    • Introduce innovation champions in each team to guide new initiatives
    • Conduct regular feedback sessions to refine innovation processes
    • Establish an internal innovation awards system to recognize efforts
    • Implement a mentorship programme focused on innovation skills
    • Facilitate monthly 'innovation days' for employees to work on passion projects
    • Provide access to external innovation experts for guest lectures
    • Measure the impact of training on innovation outputs annually

  • ⛳️ Strategy 2: Accelerate development in partnerships and external collaborations

    • Identify and pursue partnerships with emerging tech leaders
    • Increase funding for promising startups through GV
    • Host annual global hackathons with Google for startups
    • Routinely evaluate partnership outcomes to optimise strategies
    • Create a dedicated task force for partnership development
    • Develop a metrics system to track partnership success
    • Offer joint-venture opportunities to smaller tech innovators
    • Strengthen ties with academia for research-based innovations
    • Provide co-working spaces for strategic partners
    • Continuously assess market trends to inform partnership directions

  • ⛳️ Strategy 3: Enhance disruptive innovation efforts

    • Increase R&D investment in groundbreaking projects at X – The Moonshot Factory
    • Identify potential disruptive technologies through market research
    • Set up an innovation council to prioritise and fund high-impact ideas
    • Foster a culture of risk-taking by celebrating failures as learning opportunities
    • Leverage AI and data analytics for informed decision-making
    • Facilitate a quarterly review of X’s projects to align with company goals
    • Create cross-industry symposiums to explore innovative applications
    • Develop rapid prototype development courses for X team members
    • Document and share success stories internally for motivation
    • Invest in technology infrastructure to support innovation experiments
innovation-cultureexternal-collaborationsinnovation-championsprint-masterr&d-teampartnership-development-team
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Strategies and tactics for upscaling a global mindful minimalism coaching practice

  • ⛳️ Strategy 1: Expand your digital presence

    • Develop a consistent content creation schedule focusing on topics related to minimalism, digital detox, and sustainability
    • Utilise online platforms like social media, webinars, and podcasts to reach a global audience
    • Create engaging and shareable content that encourages audience interaction and sharing
    • Collaborate with influencers and organisations aligned with sustainability and minimalism
    • Optimise your website for SEO with keywords related to your niche
    • Offer online workshops and courses that can be accessed by an international audience
    • Translate key content into multiple languages to reach non-English speaking audiences
    • Use email marketing to nurture your audience with regular updates and valuable insights
    • Host live online events to create a sense of community and direct engagement
    • Leverage paid advertising on social media to target specific demographics interested in minimalism and sustainability

  • ⛳️ Strategy 2: Establish international partnerships

    • Identify and reach out to non-profit organisations that align with the UN's Sustainable Development Goals
    • Collaborate with international speakers and coaches in the wellness, sustainability, and lifestyle sectors
    • Participate in international conferences and events to network and showcase your expertise
    • Form strategic alliances with businesses promoting sustainable practices
    • Develop joint programs with local organisations in various countries to tailor your offerings to cultural contexts
    • Offer guest blog posts and articles for international publications in relevant sectors
    • Engage with UN-based initiatives and projects to align your messaging and programs
    • Create an affiliate program for global ambassadors to promote your services worldwide
    • Partner with educational institutions to offer programs on minimalism and digital detox
    • Establish a framework for licensing your coaching methodology to international coaches

  • ⛳️ Strategy 3: Innovate your service offerings

    • Develop bespoke packages for individuals, groups, and corporate clients focused on digital detox and minimalism
    • Introduce virtual reality or augmented reality experiences to enrich your coaching sessions
    • Incorporate sustainable living practices as part of your minimalism coaching curriculum
    • Offer tiered subscription models with various levels of service and interaction
    • Provide personalised assessments and plans for individuals to measure progress and success
    • Create a membership community platform for ongoing interaction and support
    • Launch a 'Mindful Minimalism' app to reach a tech-savvy global audience
    • Offer retreats in diverse international locations, focusing on culture-specific minimalism approaches
    • Pilot interactive workshops with feedback loops to continually improve service offerings
    • Introduce a certification program for aspiring coaches to expand the reach and impact of your philosophy
minimalismsustainabilitydigital-marketerpartnership-managermarketing-teaminternational-collaboration-team
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Strategies and tactics for implementing an Innovation Strategy for Google

  • ⛳️ Strategy 1: Enhance internal innovation capabilities

    • Expand the scope of the sprint master academy to include more cross-departmental training
    • Increase the number of community of practice groups to cover emerging technological areas
    • Enhance the CSI Lab training to incorporate latest innovation tools and methodologies
    • Facilitate regular knowledge sharing sessions between different innovation initiatives
    • Develop a resource hub for best practices and case studies within Google's innovation teams
    • Establish clear metrics to evaluate the impact and success of innovation training programs
    • Incentivise employees to participate in innovation-focused training and activities
    • Collaborate with external innovation experts to bring fresh perspectives into training modules
    • Create virtual reality simulations for more immersive innovation training experiences
    • Integrate employee feedback mechanisms to constantly improve innovation training programs

  • ⛳️ Strategy 2: Strengthen external partnerships and collaborations

    • Identify key industry leaders for potential strategic partnerships
    • Develop a streamlined process for evaluating and selecting external partners
    • Regularly review ongoing partnerships to ensure alignment with corporate goals
    • Host joint innovation workshops with partners to ideate on mutual challenges
    • Foster partnerships with research institutions for collaborative innovation projects
    • Create joint marketing campaigns showcasing success stories from partnerships
    • Develop shared innovation goals and KPIs with each partner for accountability
    • Organise networking events to introduce and connect different partners
    • Utilise digital platforms to facilitate collaboration across geographically dispersed teams
    • Conduct post-project retrospectives with partners to identify lessons learned

  • ⛳️ Strategy 3: Accelerate venture funding and incubation efforts

    • Increase the funding available through GV for diversification into new sectors
    • Establish a fast-track program for high-potential startups within Google for Startups
    • Regularly assess investment portfolio to reallocate resources to high-performing ventures
    • Enhance mentorship offerings to support startups through experienced Google mentors
    • Organise global startup challenges to identify and nurture disruptive innovations
    • Incorporate sustainability as a key criterion in venture funding decisions
    • Develop analytics tools to track the growth and success of incubated startups
    • Offer workshops on investment strategies for startups linked to Google’s ecosystem
    • Provide legal and regulatory assistance to startups entering complex markets
    • Catalyse the incubation of multiple early-stage innovations simultaneously for better outcomes
innovationpartnershipsinnovation-strategistventure-capitalisttraining-and-development-teampartnership-management-team
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Strategies and tactics for creating a Strategic Plan to Apply for the Global Head of Creative Services Role

  • ⛳️ Strategy 1: Demonstrate leadership excellence in creative and content management

    • Develop a personal portfolio showcasing successful projects led and managed, focusing on content and creative excellence
    • Highlight experience in leading and mentoring global teams in various creative capacities
    • Gather and present metrics and testimonials that reflect past successes in similar roles
    • Showcase a culture of excellence by presenting awards, recognitions, or positive feedback from previous teams
    • Articulate understanding of best practice structures and processes in interviews and applications
    • Prepare an example strategy outline for a creative project, focusing on collaboration and excellence
    • Identify key industry trends and demonstrate knowledge in emerging creative technologies like artificial intelligence
    • Develop a proposal for a creative initiative that optimizes engagement and ROI
    • Utilize case studies to demonstrate successful execution of creative visions in prior roles
    • Coordinate mock scenarios or workshops to present leadership capabilities and stakeholder management skills

  • ⛳️ Strategy 2: Highlight strategic collaboration and alignment across departments

    • Showcase examples of cross-functional collaboration where brand, digital, and product marketing were aligned
    • Reflect on past experiences dealing with diverse stakeholder groups to achieve common goals
    • Develop a case study demonstrating a successful alignment of brand messaging and creative direction
    • Map out processes you've used to ensure consistency in brand messaging with all stakeholders
    • Compile a list of industry best practices you have implemented to align creative strategies with corporate brands
    • Propose a framework for integrating feedback loops to enhance collaboration
    • Design a strategic vision that aligns creative services with corporate brand ambitions, with a focus on key metrics
    • Detail experiences or outcomes from interdepartmental projects you've led or been involved in
    • Draft a plan detailing the mechanisms for effective communication and team integration across varied departments
    • Create a visual roadmap exemplifying alignment of creative efforts with company goals

  • ⛳️ Strategy 3: Exhibit strategic thinking and staying ahead of industry trends

    • Develop a presentation on recent industry trends and their potential impact on creative services
    • Propose a new technology-oriented creative initiative incorporating AI to enhance creative outputs
    • Compile a list of innovative strategies from industry leaders that could be adapted for Flight Centre Travel Group
    • Conduct a SWOT analysis on creative strategies within the industry to identify opportunities for Flight Centre
    • Present success stories from previous roles where industry trends and technology were leveraged for growth
    • Draft a long-term creative strategy demonstrating forward-thinking to drive awareness, acquisition, and retention
    • Develop a set of KPIs and metrics based on market research to assess creative initiative performances
    • Engage in professional development workshops or online courses to stay updated on creative service trends
    • Create a report on the impact of emerging technologies on creative services and potential future shifts
    • Initiate discussions with industry peers or seek mentorship discussions to gain insights into advanced practices
leadershipcollaborationcreative-directorstrategistbranding-teamdigital-team
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Strategies and tactics for developing a Winning Proposal for Strategic Communications RFP

  • ⛳️ Strategy 1: Showcase Experience and Capability

    • Highlight the agency's track record in supporting high-profile public figures and governmental leaders with case studies
    • Demonstrate established media relations infrastructure with examples of past media engagements and secured top-tier coverage
    • Provide examples of integrated media strategies successfully executed, including narrative development and public storytelling
    • Include testimonials or references from past clients in similar sectors to validate expertise
    • Document the agency's capacity for real-time platform optimization and audience analysis accuracy
    • Outline previous successful crisis communication scenarios managed by the agency
    • Showcase capabilities in high-quality content creation with samples of speeches, op-eds, and multimedia storytelling
    • Detail experience in stakeholder engagement and media relations across local, regional, and international spectrums
    • Provide a portfolio of award-winning or nationally-recognized campaigns with measurable outcomes
    • Explain capacity for continuous advisory services with strategic foresight for enhancing the Chancellor’s executive presence

  • ⛳️ Strategy 2: Detail a Comprehensive Execution Plan

    • Develop a strategic communications plan with clear objectives, audience targeting, and timelines
    • Create an integrated messaging framework aligned with the Chancellor’s vision and values
    • Design a dynamic social media strategy with platform-specific tactics and engagement plans
    • Outline a tailored media relations strategy for local, regional, and global outlets
    • Prepare a crisis communications plan with protocols, key messages, and rapid response templates
    • Propose a solution for high-impact campaign development and execution highlighting innovation
    • Detail a method for conducting regular perception audits and stakeholder mapping
    • Produce a comprehensive plan for executive presence enhancement at key events
    • Include a digital and media benchmarking analysis against global best practices
    • Describe the process for periodic review meetings to align execution with changing priorities

  • ⛳️ Strategy 3: Deliver Insight-Driven Recommendations

    • Provide insights from benchmarking executive communications practices globally
    • Present a detailed GAP analysis with opportunities for narrative enhancement
    • Offer data-driven recommendations for content omnipresence across platforms
    • Suggest refinements in digital engagement tactics using performance monitoring tools
    • Propose innovative ideas for visual content to boost narrative impact
    • Recommend high-profile media placements and thought leadership contributions
    • Schedule regular updates and brainstorming sessions with the HCT’s team
    • Advise on audience segmentation backed by analytics for targeted communication
    • Plan strategic partnerships with influencers to extend digital reach
    • Prepare presentations on potential narrative-shaping campaigns for UAE's global positioning
strategic-communicationsproposal-developmentcommunications-strategistmedia-relations-specialistcontent-creation-teamcrisis-management-team
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Strategies and tactics for achieving Academic Excellence and Community Engagement

  • ⛳️ Strategy 1: Enhance Research and Innovation Environment

    • Offer competitive research grants to faculty and students
    • Establish interdisciplinary research centres
    • Foster collaboration with industry partners for research projects
    • Organise annual research seminars and conferences
    • Provide comprehensive research facilities and labs
    • Encourage publication in high-impact journals
    • Offer workshops on research methodologies and grant writing
    • Create an online repository for research publications
    • Develop a mentorship program for junior researchers
    • Enhance digital infrastructure for remote research collaboration

  • ⛳️ Strategy 2: Engage and Impact the Community

    • Develop service-learning modules within curricula
    • Partner with local industries for community projects
    • Organise community science fairs and open days
    • Implement outreach programs in schools for STEM promotion
    • Facilitate public lectures and workshops on scientific topics
    • Collaborate with local government on regional issues
    • Develop partnerships with non-profits for community projects
    • Create a platform for community input on college initiatives
    • Establish an annual award for impactful community projects
    • Promote student volunteerism in local community services

  • ⛳️ Strategy 3: Prepare Students for Future Careers

    • Develop a robust career counseling centre
    • Organise regular workshops on employability skills
    • Provide a database of internship opportunities
    • Foster partnerships with tech companies for internships
    • Enhance curriculum with current industry standards
    • Facilitate alumni networking events for career guidance
    • Integrate problem-solving and analysis in all courses
    • Incorporate real-world projects in course assessments
    • Offer certifications in emerging technologies
    • Promote student-led innovation and entrepreneurial projects
researchcommunity-engagementfacultycareer-counselorresearch-teamoutreach-team
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Strategies and tactics for developing a Strategic Framework for University Growth

  • ⛳️ Strategy 1: Enhance Campus Infrastructure and Facilities

    • Upgrade and decorate lecture rooms and seminar spaces
    • Expand and upgrade medical, engineering, and IT laboratories
    • Develop a new library expansion project
    • Establish a second medical laboratory
    • Install a robust IT structure with green and sustainable technology
    • Open a new campus branch in a strategic location
    • Replace and upgrade university's transport vehicles
    • Collaborate with public and private sectors for infrastructure investment
    • Implement eco-friendly practices in all campus operations
    • Develop and enforce strong health and safety guidelines

  • ⛳️ Strategy 2: Foster Academic Growth and Student Engagement

    • Revise and enhance the academic curriculum regularly
    • Introduce student empowerment and development programs
    • Integrate co-curricular activities to promote holistic learning
    • Provide mentoring and tutoring systems for student support
    • Expand transformational education experiences with global outreach
    • Implement a comprehensive enrolment management plan
    • Offer competitive scholarships and financial aid
    • Encourage community engagement through volunteering and projects
    • Foster an inclusive and collaborative educational environment
    • Implement quality recruitment processes for diverse and skilled faculty

  • ⛳️ Strategy 3: Strengthen Research and Resource Management

    • Prioritise socio-economic research in university's agenda
    • Create partnerships with local and international organisations
    • Develop a strategic financial plan for sustainable funding
    • Enhance the university's internal and external communication
    • Introduce a robust monitoring and assessment framework
    • Cultivate a culture of continuous improvement and innovation
    • Strengthen the support for research activities and infrastructure
    • Develop a resource utilisation policy for efficiency
    • Organise seminars and workshops to showcase research
    • Provide training for staff on resource management and efficiencies
infrastructure-improvementacademic-excellenceuniversity-administratorcurriculum-developerinfrastructure-developmentacademic-affairs
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How to track your Global Support strategies and tactics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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