OKR template to enhance customer-centric approach in service delivery
Your OKR template
The second goal is to decrease service complaint cases by 15%. Initiatives for achieving this goal include implementing intensive training on customer handling for staff, monitoring and reviewing all service processes regularly, and introducing comprehensive quality control measures. These efforts will ensure improved service delivery and reduced customer complaints.
The third goal is to increase customer satisfaction levels by 20%. This will be achieved through offering thorough product training for the customer support team, establishing a more efficient issue resolution process, and carrying out regular customer feedback surveys. These steps will ensure that customer needs are taken into account and addressed promptly.
This OKR ensures that a customer-centric approach is not only adopted but also enhanced for better service provision. By implementing these strategies, the company is poised to deliver improved services that meet and exceed customer expectations, leading to increased customer satisfaction and reduced complaints.
ObjectiveEnhance customer-centric approach in service delivery
KRImplement at least 3 customer feedback suggestions into operations
Implement changes into daily operations- Identify useful suggestions from customer feedback
- Develop a plan to incorporate these suggestions
- KRDecrease service complaint cases by 15%
- Implement intensive training on customer handling for service staff
- Monitor and evaluate all service processes regularly
- Introduce comprehensive quality control measures
- KRIncrease customer satisfaction scores by 20%
- Provide thorough product training for customer support team
- Establish a more efficient issue resolution process
- Implement regular customer feedback surveys
How to edit and track OKRs with Tability
You'll probably want to edit the examples in this post, and Tability is the perfect tool for it.
Tability is an AI-powered platform that helps teams set better goals, monitor execution, and get help to achieve their objectives faster.
With Tability you can:
- Use AI to draft a complete set of OKRs in seconds
- Connect your OKRs and team goals to your project
- Automate reporting with integrations and built-in dashboard
Instead of having to copy the content of the OKR examples in a doc or spreadsheet, you can use Tability’s magic importer to start using any of the examples in this page.
The import process can be done in seconds, allowing you to edit OKRs directly in a platform that knows how to manage and track goals.
Step 1. Sign up for a free Tability account
Go tohttps://tability.app/signup and create your account (it's free!)
Step 2. Create a plan
Follow the steps after your onboarding to create your first plan, you should get to a page that looks like the picture below.
Step 3. Use the magic importer
Click on Use magic import to open up the Magic Import modal.
Now, go back to the OKR examples, and click on Copy on the example that you’d like to use.
Paste the content in the text import section. Don’t worry about the formatting, Tability’s AI will be able to parse it!
Now, just click on Import from text and let the magic happen.
Once your example is in the plan editor, you will be able to:
- Edit the objectives, key results, and tasks
- Click on the target 0 → 100% to set better target
- Use the tips and the AI to refine your goals
Step 4. Publish your plan
Once you’re done editing, you can publish your plan to switch to the goal-tracking mode.
From there you will have access to all the features that will help you and your team save hours with OKR reporting.
- 10+ built-in dashboards to visualise progress on your goals
- Weekly reminders, data connectors, and smart notifications
- 9 views to map OKRs to strategic projects
- Strategy map to align teams at scale