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10 strategies and tactics for Technology Support

What is Technology Support strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Technology Support strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

How to write your own Technology Support strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Technology Support strategy examples

You'll find below a list of Technology Support tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for adapting higher education institutions for the future

  • ⛳️ Strategy 1: Embrace technology-driven education

    • Integrate online learning platforms with existing curricula
    • Invest in digital infrastructure to support hybrid learning models
    • Provide faculty with training on digital teaching tools
    • Develop interactive virtual classrooms for enhanced student engagement
    • Implement AI and data analytics for personalised student learning experiences
    • Create digital libraries and resources for 24/7 student access
    • Establish cybersecurity protocols to protect digital assets
    • Collaborate with EdTech startups for innovative solutions
    • Assess and update technology biannually to stay current
    • Facilitate forums for student feedback on digital learning tools

  • ⛳️ Strategy 2: Strengthen industry partnerships

    • Establish partnerships with local and global industries for internships
    • Facilitate guest lectures and workshops from industry experts
    • Create co-op programs to provide practical experience for students
    • Align curricula with current market demands through industry insights
    • Organise career fairs to connect students with potential employers
    • Collaborate on research projects that address industry challenges
    • Implement industry advisory boards to guide curriculum development
    • Develop alumni networks for mentoring and job placement opportunities
    • Conduct annual reviews of partnership outcomes and impact
    • Expand corporate partnerships through networking events

  • ⛳️ Strategy 3: Promote inclusive and diverse learning environments

    • Review and update policies to foster inclusion and diversity
    • Establish scholarships and grants aimed at underrepresented groups
    • Provide workshops and training on cultural competence for staff and students
    • Create diversity task forces to monitor and advocate for equality
    • Ensure accessibility in both physical and digital learning spaces
    • Promote diverse faculty recruitment and retention practices
    • Facilitate student-led inclusion initiatives and activities
    • Regularly survey campus climate to assess inclusivity efforts
    • Highlight diverse voices and perspectives in curricula
    • Establish partnerships with organisations dedicated to diversity education
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Strategies and tactics for promoting achievement outcomes for students with disabilities

  • ⛳️ Strategy 1: Implement specialised reading programmes

    • Identify evidence-based reading programmes tailored for students with disabilities
    • Train teachers and support staff to effectively use these reading programmes
    • Integrate reading programmes into the current curriculum
    • Ensure consistent monitoring and assessment of student progress
    • Provide additional support sessions for students struggling with reading
    • Establish a feedback loop for continuous improvement of the programmes
    • Engage parents and caregivers in understanding these reading programmes
    • Allocate time for regular professional development for staff
    • Set measurable goals for each student based on individual needs
    • Use technology to enhance the delivery of reading programmes

  • ⛳️ Strategy 2: Enhance collaborative teaching approaches

    • Foster a co-teaching model between special education and general education teachers
    • Create shared lesson plans focused on inclusive reading strategies
    • Conduct regular team meetings to discuss student progress and challenges
    • Encourage peer observations to learn and share effective strategies
    • Implement flexible grouping strategies in classrooms
    • Utilise teaching assistants effectively to provide targeted support
    • Provide training on inclusive and differentiated instruction techniques
    • Set up a mentoring system for new teachers in inclusive education
    • Facilitate cross-curricular collaboration to support reading development
    • Gather and analyse data to refine teaching methods continuously

  • ⛳️ Strategy 3: Leverage assistive technology in reading instruction

    • Assess the needs of each student to identify the appropriate assistive tools
    • Provide training for teachers and students on using assistive technologies
    • Incorporate technologies such as screen readers and text-to-speech software
    • Create a resource library of digital reading materials accessible to all students
    • Encourage the use of tablets and other devices to engage students
    • Implement tracking systems to gauge the effectiveness of assistive technologies
    • Offer technical support for the seamless integration of technology
    • Promote a culture of experimentation and innovation with new tools
    • Facilitate workshops to share successes and challenges using technology
    • Monitor technology usage to ensure it meets the students' needs effectively
reading-programsassistive-technologyspecial-education-teachercurriculum-developerinstructional-support-teamtechnology-integration-team
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Strategies and tactics for building a Scale Centre for Inbound Trucks

  • ⛳️ Strategy 1: Conduct thorough site planning

    • Identify the optimal location based on truck traffic patterns
    • Ensure site accessibility and compliance with local zoning regulations
    • Assess the availability of utilities such as electricity and water
    • Create a detailed site map outlining layout and flow for trucks
    • Evaluate the space needed for current and future expansion plans
    • Engage with local authorities to facilitate necessary approvals
    • Conduct environmental and ecological assessments
    • Plan for infrastructure needs like parking and staff facilities
    • Consider security measures for the scale centre
    • Estimate costs and create a budget for site development

  • ⛳️ Strategy 2: Implement suitable scale technology and systems

    • Research various scale technologies to fit operational needs
    • Select a scale type that can accommodate the expected truck loads
    • Integrate advanced data management systems for recording weights
    • Consider automation options to increase efficiency
    • Ensure compatibility with other existing logistics systems
    • Plan for regular calibration and maintenance of the scales
    • Provide training for staff on new systems and technology
    • Establish dual checkpoint systems for accuracy and redundancy
    • Implement data security measures for protecting weight records
    • Contract with vendors for ongoing technical support and updates

  • ⛳️ Strategy 3: Develop operational procedures and staffing plan

    • Draft standard operating procedures for weighing operations
    • Define roles and responsibilities for scale centre staff
    • Recruit and hire qualified personnel for operations
    • Develop a training programme focused on efficiency and safety
    • Create a shift schedule to ensure 24/7 coverage if needed
    • Implement a system for continuous improvement and feedback
    • Establish communication channels with truck drivers and clients
    • Regularly review and update operational procedures
    • Create contingency plans for peak traffic times or system failures
    • Monitor performance metrics to ensure timely processing of trucks
site-planningtechnology-integrationsite-plannerlogistics-coordinatoroperations-teamtechnology-support-team
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Strategies and tactics for growing Sales and Market Penetration for IMZ Corporate's IoT Solutions

  • ⛳️ Strategy 1: Enter the state excise departments market

    • Conduct market intelligence in Maharashtra, Jharkhand, Karnataka, and Kerala
    • Develop hyper-localized solution templates based on collected data
    • Map region-specific pain points to showcase immediate value
    • Create a narrative highlighting technological disruption in liquor supply chain management
    • Develop predictive analytics demonstrating cost savings beyond traditional tracking
    • Design cost-effective pilot programs with minimal client investment
    • Implement a 'Zero-Risk Pilot Program' with performance-linked pricing
    • Create transparent, data-driven ROI calculators
    • Offer flexible implementation models allowing modular scaling
    • Provide complimentary initial security and efficiency audits

  • ⛳️ Strategy 2: Target food corporations for market penetration

    • Identify Jharkhand Food Corporation as strategic entry point
    • Evaluate target based on openness to technological innovation and existing challenges
    • Develop a comprehensive digital security ecosystem extending beyond traditional tracking
    • Design modular solutions adaptable to various organisational complexities
    • Integrate machine learning algorithms for predictive loss prevention
    • Create user-friendly dashboards for real-time insights
    • Establish trust through transparent technological demonstrations
    • Offer phased implementation with clear milestone-based achievements
    • Provide continuous support and commit to technology evolution
    • Establish collaborative feedback mechanisms for improvement

  • ⛳️ Strategy 3: Penetrate the railway sector with innovative IoT solutions

    • Identify critical security and operational pain points in railway logistics
    • Develop comprehensive security solutions exceeding traditional tracking
    • Create a technology sandbox for continuous solution refinement
    • Integrate multiple tracking technologies including GPS, RFID, and AI-powered analytics
    • Develop predictive maintenance and security algorithms
    • Create a unified monitoring platform with intuitive interfaces
    • Ensure AIS 140 compliance with additional innovative features
    • Leverage academic and research partnerships to bolster credibility
    • Obtain necessary certifications and security clearances
    • Demonstrate technological superiority through live pilot programs
market-penetrationiot-solutionsmarket-researchertechnology-analystsales-teamtechnology-innovation-team
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Strategies and tactics for becoming the Most Trusted and Customer-Centric Financial Institution

  • ⛳️ Strategy 1: Develop tailored banking solutions

    • Conduct comprehensive market research to understand customer segments and their needs
    • Analyse customer data to identify preferences and personalise offerings
    • Create flexible banking products that adapt to varying customer needs
    • Enhance services with tailored customer support options
    • Provide regular training for staff on personalisation techniques
    • Develop feedback mechanisms to refine and enhance tailored solutions
    • Set up cross-functional teams to drive innovation in product development
    • Explore partnerships with fintech firms to enhance offerings
    • Implement a customer relationship management system for better customer insights
    • Monitor and evaluate the impact of personalised solutions on customer satisfaction

  • ⛳️ Strategy 2: Enhance communication and transparency

    • Use clear and simple language in all customer communications
    • Improve online platforms to offer easily accessible information on products and services
    • Train customer service representatives to provide accurate and clear information
    • Implement proactive communication strategies to keep customers informed about changes
    • Develop a FAQ section on the website to address common customer queries
    • Create informative and engaging content about banking services and products
    • Regularly update customers on security measures and privacy policies
    • Host regular webinars and workshops to educate customers on financial management
    • Incorporate customer feedback into communication strategies
    • Evaluate the effectiveness of communication strategies through customer surveys

  • ⛳️ Strategy 3: Leverage innovative technology

    • Invest in the latest technology to enhance digital banking platforms
    • Ensure mobile and online platforms offer a seamless user experience
    • Implement AI and data analytics to personalise customer interactions
    • Automate routine transactions to improve service efficiency
    • Offer virtual financial advice through secure digital channels
    • Regularly update digital platforms to incorporate customer feedback
    • Provide robust security features to protect customer data and build trust
    • Integrate chatbots for 24/7 customer assistance
    • Organise regular digital literacy sessions for customers
    • Continuously monitor and upgrade technology to stay ahead of market trends
personalizationtechnologycustomer-service-representativedata-analystinnovation-teamcommunication-team
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Strategies and tactics for implementing Strategies to Lower Average Call Work (ACW) Time in Customer Service

  • ⛳️ Strategy 1: Optimise call scripts and templates

    • Analyse current call scripts to identify redundant or unclear sections
    • Collaborate with experienced agents to develop streamlined scripts
    • Create templates for common customer queries and solutions
    • Implement dynamic scripting software to adapt to customer needs
    • Regularly update scripts based on feedback from agents and customers
    • Conduct training sessions on optimal script utilisation
    • Monitor call recordings to ensure adherence to optimised scripts
    • Introduce industry best practices for script writing
    • Ensure accessibility of scripts and templates for all agents
    • Solicit regular feedback from agents to improve script efficacy

  • ⛳️ Strategy 2: Leverage technology and automation

    • Integrate CRM and other relevant tools to streamline data entry
    • Implement automated post-call summary features
    • Use AI-driven analytics to identify areas for call process improvement
    • Encourage the use of auto-filled responses for repetitive queries
    • Utilise speech analytics tools to provide real-time feedback
    • Automate task assignments based on call outcomes
    • Ensure all tools are user-friendly and offer training on their use
    • Regularly review and upgrade technological solutions
    • Implement system checks to prevent technology disruptions
    • Leverage chatbots to handle simple post-call tasks

  • ⛳️ Strategy 3: Enhance agent training and support

    • Conduct workshops focused on efficient call wrapping techniques
    • Pair new agents with experienced mentors for on-the-job learning
    • Provide regular feedback sessions highlighting ACW performance
    • Set clear and achievable ACW reduction goals for agents
    • Create a rewards system for consistent ACW reduction performances
    • Utilise role-playing exercises to simulate post-call scenarios
    • Disseminate best practices and success stories among the team
    • Establish a knowledge base for quick reference during calls
    • Encourage agents to share personal strategies for reducing ACW
    • Offer stress management resources to improve agent focus
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Strategies and tactics for enhancing Academic and Institutional Excellence

  • ⛳️ Strategy 1: Increase student intake and enhance visual identity

    • Conduct market research to understand student preferences for MBA programs
    • Create a targeted marketing campaign focusing on the unique attributes of the MBA program
    • Redesign the visual identity with a professional design agency involving stakeholders
    • Develop a comprehensive branding guideline to maintain uniformity across all platforms
    • Promote student success stories and innovative projects on social media platforms
    • Collaborate with corporates to engage students in internships and real-world projects
    • Conduct webinars and open days to attract prospective MBA students
    • Enhance website user experience to streamline information access for potential students
    • Evaluate and update the curriculum to meet industry standards and student aspirations
    • Implement feedback loops with current students to continuously improve the program

  • ⛳️ Strategy 2: Enhance faculty development and student success

    • Organize professional development workshops for faculty to upskill in modern teaching methodologies
    • Deploy a needs assessment survey to identify skills gaps among faculty and students
    • Develop tailored training programs focusing on holistic student development
    • Create partnerships with high-value companies to secure internship and placement opportunities
    • Implement mentorship programs connecting alumni with current students
    • Streamline HR processes to efficiently address faculty training and development needs
    • Facilitate interdepartmental collaboration to foster innovative teaching practices
    • Establish a faculty advisory board to guide and support faculty career development
    • Introduce a recognition system to reward faculty and students for their achievements
    • Regularly review and update teaching tools and resources to enhance learning outcomes

  • ⛳️ Strategy 3: Enhance campus infrastructure and support entrepreneurial initiatives

    • Plan and execute the modernization of existing campus facilities with community input
    • Develop incubation centres to support student entrepreneurial initiatives
    • Invest in high-speed internet and digital tools to improve digital connectivity
    • Adopt cutting-edge technology in classrooms to enhance teaching and learning experiences
    • Expand the library and online learning resources for academic enrichment
    • Conduct regular maintenance and upgrades to ensure a hygienic campus environment
    • Create inclusive spaces and policies fostering a diverse and supportive campus climate
    • Collaborate with tech companies to bring innovative learning solutions to campus
    • Establish a student support centre to address diverse needs and enhance student life
    • Implement green initiatives to promote sustainability and environmental consciousness
academic-excellencefaculty-developmentfaculty-advisormarketing-coordinatorbranding-teamcampus-development-team
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Strategies and tactics for building a three-sided marketplace to surpass Uber Eats in India

  • ⛳️ Strategy 1: Leverage local partnerships

    • Research popular local restaurants and eateries to approach for partnerships
    • Offer competitive commission rates to attract restaurant partners
    • Collaborate with local food bloggers to promote restaurant partners
    • Develop exclusive deals or discounts with local restaurants
    • Identify local influencers to promote the platform
    • Establish partnerships with local delivery services
    • Use geo-targeted marketing to increase local awareness
    • Set up initial meetings with potential restaurant partners
    • Create a unique value proposition tailored to local needs
    • Launch a campaign to promote partnership successes

  • ⛳️ Strategy 2: Enhance delivery efficiency

    • Recruit experienced local delivery personnel
    • Implement a robust training program for delivery partners
    • Develop an AI-powered route optimization tool to reduce delivery times
    • Introduce cashless payment options for seamless transactions
    • Install a real-time tracking system for customers and delivery partners
    • Set clear service level agreements for delivery partners
    • Offer incentives for high-performing delivery partners
    • Create a feedback loop with delivery partners for continuous improvement
    • Ensure delivery personnel are well-equipped for different weather conditions
    • Conduct satisfaction surveys to gather feedback from customers and partners

  • ⛳️ Strategy 3: Develop a customer-centric platform

    • Gather user feedback to improve the user interface and experience
    • Implement a loyalty program for frequent customers
    • Offer personalization features such as recommendations based on user history
    • Develop a mobile-friendly platform for widespread accessibility
    • Introduce a customer support chatbot for quick assistance
    • Regularly update the platform with new features and enhancements
    • Host customer appreciation events or promotions
    • Utilise predictive analytics to anticipate customer needs
    • Ensure a simple and intuitive ordering process
    • Address customer concerns promptly through a dedicated support team
local-partnershipsdelivery-efficiencydelivery-partnercustomer-support-agentmarketing-teamtechnology-team
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Strategies and tactics for improving employee engagement NPS score

  • ⛳️ Strategy 1: Enhance communication and feedback loops

    • Conduct monthly town hall meetings to share company updates and address employee concerns
    • Implement an anonymous online feedback platform to gather honest employee opinions
    • Establish regular one-on-one check-ins between employees and their direct managers
    • Create cross-departmental teams to work on company-wide projects and initiatives
    • Train managers on effective communication techniques and active listening skills
    • Develop an internal newsletter to keep employees informed about important events and changes
    • Host quarterly focus group sessions to discuss specific areas of employee experience
    • Utilise surveys to gather input on new policies and programmes, ensuring transparency
    • Set up suggestion boxes in the office for employees to propose ideas for improvement
    • Regularly update staff on action taken from feedback to demonstrate responsiveness

  • ⛳️ Strategy 2: Foster a supportive and inclusive work culture

    • Launch a diversity and inclusion programme with regular training sessions
    • Organise quarterly team-building activities to strengthen team bonds and trust
    • Introduce mental health support resources, such as access to a counsellor or wellness app
    • Create employee resource groups for various interests and demographics
    • Ensure managers receive training on recognising and mitigating unconscious bias
    • Provide opportunities for peer recognition, such as an 'Employee of the Month' programme
    • Schedule regular social events and team outings to encourage informal engagement
    • Implement flexible work arrangements, such as remote work and flexible hours
    • Facilitate 'buddy' systems for new employees to ease their integration
    • Maintain an open-door policy for employees to discuss any concerns with HR

  • ⛳️ Strategy 3: Invest in professional development and career growth

    • Offer regular skill enhancement workshops and training sessions to employees
    • Create personalised development plans through annual review meetings
    • Set up a mentorship programme to pair employees with experienced leaders
    • Encourage lateral movement within the company by promoting job shadowing opportunities
    • Sponsor employees to attend relevant external conferences and seminars
    • Provide access to online learning platforms for continuous learning
    • Recognise and reward employees who pursue further education or certifications
    • Establish a clear career path framework to illustrate growth opportunities
    • Conduct regular performance reviews to identify areas for improvement and advancement
    • Allocate funds for higher education scholarships for employees aiming to upskill
engagementfeedbackhuman-resources-managerteam-leaderdiversity-and-inclusion-teamtraining-and-development-team
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Strategies and tactics for integrating technology into classroom lessons

  • ⛳️ Strategy 1: Incorporate interactive apps and tools

    • Research and select a list of educational apps relevant to the subject
    • Conduct trials with different apps to evaluate effectiveness
    • Introduce apps gradually, starting with a classroom demonstration
    • Align app content with the curriculum learning objectives
    • Provide students with guides on how to use each app effectively
    • Schedule regular app usage in lesson plans to ensure consistent integration
    • Gather student feedback on the effectiveness and enjoyment of each app
    • Adjust app usage based on feedback and learning outcomes
    • Offer additional resources or tutorials for apps used in class
    • Track student progress through app analytics to tailor support

  • ⛳️ Strategy 2: Utilise digital collaboration platforms

    • Identify suitable digital platforms for collaborative projects
    • Ensure all students have access to the chosen platform
    • Create guidelines for digital collaboration and netiquette
    • Designate specific projects using the digital platforms
    • Set clear objectives for the use of technology in collaboration
    • Monitor and support student interactions on the platform
    • Encourage feedback and sharing of work via the platform
    • Facilitate peer reviews and collaborative editing features
    • Evaluate platform effectiveness and student engagement
    • Adjust assignments and platform use based on evaluations

  • ⛳️ Strategy 3: Implement gamified learning experiences

    • Select subjects or topics that lend themselves well to gamification
    • Research and choose educational games or platforms that align with the curriculum
    • Introduce gaming elements such as challenges or point systems into lessons
    • Explain the educational value of each game to students and parents
    • Encourage student participation through incentives or rewards
    • Incorporate reflective activities post-gameplay for deeper learning
    • Adapt challenges and levels based on student performance and feedback
    • Organise team-based games to promote collaboration
    • Gather student feedback on engagement and understanding
    • Continuously adjust the gaming strategy based on student feedback and outcomes
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How to track your Technology Support strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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