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8 strategies and tactics for Peer Support

What is Peer Support strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Developing an effective Peer Support strategy can be intimidating, especially when your daily duties demand your attention. To assist you, we've curated a list of examples to inspire your planning process.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

How to write your own Peer Support strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Peer Support strategy examples

You'll find below a list of Peer Support tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for creating a Peer Support System

  • ⛳️ Strategy 1: Establish clear objectives and goals

    • Define the purpose and scope of the peer support system
    • Identify key outcomes you want to achieve with the peer support network
    • Set measurable goals to track the effectiveness of the peer support system
    • Align the peer support system with the organisation’s values and mission
    • Gather input from stakeholders to ensure a comprehensive approach
    • Research best practices in existing peer support models
    • Define the roles and responsibilities of peer supporters
    • Identify potential challenges and create strategies to address them
    • Ensure the objectives are flexible to adapt to changes
    • Communicate the objectives clearly to all participants

  • ⛳️ Strategy 2: Select and train peer supporters

    • Create a criteria to identify suitable peer supporter candidates
    • Promote the peer supporter role and invite applications
    • Design an effective training program focusing on active listening, empathy, and communication skills
    • Provide guidelines for confidentiality and boundaries
    • Utilise role-playing exercises to simulate peer support scenarios
    • Create a support system within the peer supporters group
    • Offer continuous learning opportunities through workshops and seminars
    • Evaluate peer supporters' performance regularly to ensure effectiveness
    • Implement a feedback mechanism for peer supporters
    • Recognise and reward peer supporters for their contributions

  • ⛳️ Strategy 3: Create engagement and communication channels

    • Develop a marketing plan to raise awareness about the peer support system
    • Utilise various platforms like newsletters, bulletin boards, and digital forums to spread the word
    • Host introductory workshops or webinars to engage employees
    • Establish a communication channel where peers can connect easily
    • Schedule regular meetings or catch-up sessions for peer supporters to share experiences
    • Create an FAQ resource to address potential questions about the program
    • Foster a culture of openness and encouragement around seeking support
    • Gather regular feedback from participants to improve the communication process
    • Utilise storytelling to share success stories and build credibility
    • Ensure there's a feedback loop to respond to the needs and suggestions of the users
peer-supportemployee-well-beingpeer-supporterfacilitatorhuman-resourcescommunications
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Strategies and tactics for achieving a 100 Percentile in CAT Exam

  • ⛳️ Strategy 1: Create a comprehensive study plan

    • Assess your current proficiency in CAT subjects to identify strengths and weaknesses
    • Allocate daily time slots for each subject based on your proficiency level
    • Incorporate regular breaks and leisure activities into your study schedule to prevent burnout
    • Revise and adjust your study plan weekly based on progress and changing needs
    • Set short-term targets for daily or weekly study goals
    • Incorporate mock tests at regular intervals to assess progress
    • Spend time on analysing the test results and identifying areas for improvement
    • Update the study plan based on feedback and test results
    • Study consistently with minimum deviations from the plan
    • Use a calendar or planner app to organise and remind you of study sessions

  • ⛳️ Strategy 2: Enhance problem-solving skills

    • Practise a variety of problems daily to enhance problem-solving skills
    • Focus on understanding concepts rather than memorising for effective problem-solving
    • Engage with online forums and study groups to discuss different approaches to problems
    • Set a timer while solving practice questions to simulate exam conditions
    • Review step-by-step solutions to familiarise yourself with efficient solving techniques
    • Regularly practise previous years' CAT question papers
    • Identify frequently occurring question types and practise them intensively
    • Organise study materials categorically by topics and difficulty levels
    • Use diagrammatic and graphical methods to solve complex problems
    • Seek help from peers or mentors when encountering persistent difficulties

  • ⛳️ Strategy 3: Optimise mental and physical well-being

    • Incorporate a balanced diet to ensure physical well-being and better focus
    • Engage in regular physical activity to enhance energy levels and reduce stress
    • Maintain a regular sleep schedule for proper rest and mental sharpness
    • Practise mindfulness or meditation to increase concentration
    • Schedule leisure activities to maintain a healthy balance between study and relaxation
    • Join online communities or groups for motivational support and guidance
    • Keep away from distractions during study sessions to enhance productivity
    • Regularly reward yourself for reaching significant milestones
    • Develop methods to manage anxiety and stay calm under pressure
    • Maintain a positive mindset and visualise yourself achieving the desired score
study-planproblem-solvingmentorpeerstudy-groupsupport-community
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Strategies and tactics for building and sustaining a holistic network of Nyanam widows' children and youth groups

  • ⛳️ Strategy 1: Enhance educational access through scholarships

    • Identify and select widows' children in need of secondary and vocational scholarships
    • Allocate partial annual scholarships to eligible students
    • Establish partnerships with schools and vocational institutions for placement
    • Monitor academic progress and attendance of scholarship recipients
    • Organise annual scholarship renewal assessments
    • Engage with parents and guardians about educational support
    • Provide academic counselling and guidance to scholarship recipients
    • Host information sessions on scholarship opportunities
    • Develop a mentorship program for scholarship students
    • Evaluate the impact of scholarships on educational outcomes

  • ⛳️ Strategy 2: Strengthen capacity and knowledge through targeted training

    • Design and implement comprehensive health education curriculums
    • Create a technology education plan including basic and advanced skills
    • Organise workshops on sustainable livelihoods and environmental stewardship
    • Facilitate training on child human rights and advocacy
    • Partner with external organisations for additional learning opportunities
    • Conduct quarterly progress assessments and feedback sessions
    • Regularly update training materials to reflect current needs and knowledge
    • Utilise experiential learning models for effective education
    • Launch pilot projects and case studies to assess training effectiveness
    • Train youth mentors and widow matrons annually in curriculum delivery

  • ⛳️ Strategy 3: Foster meaningful youth leadership and participation

    • Develop a youth leadership curriculum focusing on personal and community transformation
    • Provide internships, employment, and volunteer opportunities
    • Engage youth leaders in program ideation and planning
    • Conduct annual themed mentorship sessions for youth leaders
    • Create a youth advisory council for strategic input
    • Organise community initiatives led by youth mentors
    • Evaluate leadership training effectiveness through participant feedback
    • Facilitate peer-to-peer support networks among youth groups
    • Celebrate and recognise youth achievements and contributions
    • Involve youth in governance through clear role definitions
educationleadershipmentorsprogram-coordinatorsadvisory-counciltraining-facilitators
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Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
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Strategies and tactics for raising Public Awareness, Engaging Policymakers, and Building Community Support for Harm Reduction

  • ⛳️ Strategy 1: Raise public awareness

    • Organise public awareness campaigns about harm reduction
    • Leverage social media platforms to disseminate information
    • Create informative content such as brochures and pamphlets
    • Partner with local media to highlight harm reduction stories
    • Conduct community workshops and seminars
    • Develop a website dedicated to harm reduction information
    • Use storytelling to share real-life experiences and successes
    • Collaborate with influencers and community leaders
    • Participate in public events and fairs
    • Distribute educational materials in public spaces

  • ⛳️ Strategy 2: Engage policymakers

    • Schedule meetings with key policymakers and stakeholders
    • Present well-researched data and case studies on harm reduction
    • Develop policy briefs and position papers
    • Invite policymakers to community events and workshops
    • Gather support from international organisations
    • Conduct advocacy training for local advocates
    • Form an advocacy coalition with aligned organisations
    • Use media advocacy to influence policy debates
    • Host roundtable discussions with policymakers
    • Monitor policy developments and respond with advocacy actions

  • ⛳️ Strategy 3: Build community support

    • Establish community working groups focused on harm reduction
    • Provide training for community health workers
    • Foster partnerships with local NGOs and community-based organisations
    • Develop peer education programmes
    • Organise community forums to discuss harm reduction needs
    • Create support networks for affected individuals and families
    • Involve religious and cultural leaders in advocacy efforts
    • Hold regular town hall meetings to gather community feedback
    • Implement harm reduction services and pilot programmes
    • Evaluate community programmes and share success stories
harm-reductionpublic-awarenesspolicymakercommunity-health-workeradvocacy-coalitioncommunity-working-group
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Strategies and tactics for empowering Ethiopian Polytechnic Colleges

  • ⛳️ Strategy 1: Modernise Curriculum

    • Align 90% of programs with industry standards by 2026
    • Develop 150 competency-based modules by 2026
    • Achieve an average student satisfaction rating of 4.0/5.0 with digital learning resources by 2026
    • Conduct workshops with industry experts for curriculum redesign
    • Integrate digital learning resources into all programs
    • Revise curricula based on feedback from industry stakeholders
    • Pilot new digital learning tools in selected courses
    • Assess alignment of curriculum with national development priorities annually
    • Incorporate real-world problem-solving exercises in modules
    • Establish an online repository for updated educational materials

  • ⛳️ Strategy 2: Enhance Instructor Capacity

    • Train 500 instructors in digital pedagogy by 2025
    • Achieve 80% instructor participation in peer-learning networks by 2025
    • Organise annual workshops for continuous professional development
    • Conduct quarterly evaluations of instructor training effectiveness
    • Initiate online forums for instructors to share best practices
    • Provide resources for self-paced learning on modern teaching methods
    • Establish mentorship programmes for newly trained instructors
    • Set a target of 40 hours/year for instructor professional development
    • Develop a recognition system for outstanding teaching innovations
    • Partner with educational organisations for specialised instructor training

  • ⛳️ Strategy 3: Implement Robust Monitoring & Evaluation Systems

    • Deploy dynamic dashboards in all departments by 2024
    • Integrate SMART indicators into 95% of departmental plans by 2024
    • Ensure 90% on-time project reporting by 2025
    • Develop real-time data collection tools for project tracking
    • Regularly review and update indicators to reflect current goals
    • Provide training for staff on using M&E systems efficiently
    • Hold biannual audits to ensure M&E systems' integrity
    • Encourage feedback loops between departments for continual improvement
    • Publicise M&E successes and lessons learned for transparency
    • Collaborate with external auditors for objective evaluations
curriculumpedagogyinstructorcurriculum-developeracademic-affairsinstitutional-development
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Strategies and tactics for enhancing Customer-Centric Approach at Dashen Bank

  • ⛳️ Strategy 1: Enhance personalisation through advanced analytics

    • Employ advanced data analytics to segment customers based on behaviours and preferences
    • Conduct regular customer surveys to gather data on changing needs and preferences
    • Develop tailored banking products and services for different customer segments
    • Integrate a CRM system to track and personalise every customer interaction
    • Leverage customer data to offer personalised marketing campaigns
    • Utilise AI-driven personalisation tools to recommend products and services
    • Create personalised customer journey maps to improve the customer experience
    • Implement a feedback loop to continually refine personalisation efforts
    • Collaborate with cross-functional teams to ensure alignment in personalisation strategies
    • Set and monitor KPIs to measure the effectiveness of personalisation efforts

  • ⛳️ Strategy 2: Improve transparency and communication across all channels

    • Develop standard templates for all customer communications to ensure consistency
    • Create an educational content library consisting of FAQs, tutorials, and guides
    • Ensure all communication channels provide clear information on products and fees
    • Regularly update customers on changes to products or fees through multiple channels
    • Establish a centralised CRM to enhance tracking of customer interactions
    • Train staff on clear and effective communication techniques
    • Provide transparent customer service guidelines across digital and branch channels
    • Implement a feedback mechanism for customers to rate communication clarity
    • Benchmark against industry best practices for clarity and transparency
    • Monitor customer satisfaction and confusion indexes to fine-tune communication strategies

  • ⛳️ Strategy 3: Streamline processes to boost efficiency and digital engagement

    • Map current customer journey processes to identify bottlenecks and inefficiencies
    • Implement lean methodologies to streamline workflows and reduce wait times
    • Invest in technology to automate key customer service functions
    • Enhance mobile and digital platforms to provide seamless service access
    • Develop a user-focused design for digital banking interfaces
    • Increase cloud infrastructure investment to support more scalable digital solutions
    • Implement real-time performance tracking tools to monitor service efficiency
    • Create cross-training programs to enhance staff efficiency in multiple roles
    • Use AI tools for proactive customer support and issue resolution
    • Benchmark digital engagement levels against competitors to identify areas for improvement
personalisationtransparencydata-analystcustomer-service-representativemarketing-teamit-team
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Strategies and tactics for elevating AJAE to Global Recognition

  • ⛳️ Strategy 1: Strengthen editorial quality and peer review rigor

    • Establish clear editorial guidelines and training for reviewers
    • Recruit diverse international editorial board members
    • Implement a double-blind review system
    • Introduce ethical safeguards and employ anti-plagiarism tools
    • Set up regular editorial board meetings to review guidelines
    • Create a mentorship program for new reviewers
    • Develop feedback mechanisms for reviewers
    • Organise webinars on peer review best practices
    • Evaluate the review process annually for improvements
    • Recognise outstanding reviewers publicly to encourage quality

  • ⛳️ Strategy 2: Secure accreditation and recognition

    • Align journal standards with Ethiopian Ministry of Education requirements
    • Submit applications for indexing in African Journals Online, DOAJ, and Scopus
    • Prepare and submit compliance reports for accreditation
    • Submit annual reports on journal metrics and developments
    • Engage with accrediting bodies for feedback and incorporate suggestions
    • Organise symposiums to showcase AJAE’s contributions
    • Introduce regular assessments to ensure standards are continuously met
    • Develop a timeline for achieving indexing goals
    • Collaborate with indexed journals for insights and strategies
    • Monitor global accreditation trends for strategic updates

  • ⛳️ Strategy 3: Enhance visibility and global reach

    • Develop a professional online submission platform
    • Enhance digital presence through an updated journal website
    • Strengthen social media engagement strategies
    • Establish a programme to partner with international universities
    • Create informative digital content highlighting journal highlights
    • Implement SEO strategies for the journal’s online presence
    • Engage influencers in agriculture and environment to share content
    • Include AJAE in academic research-sharing networks
    • Attend international conferences to promote the journal
    • Track journal mentions and citations to assess visibility impact
global-recognitionpeer-revieweditorial-board-memberreviewereditorial-teammarketing-team
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How to track your Peer Support strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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