Clear objectivesMeasurable key resultsBuilt for a weekly check-in
What is a good customer expansion OKR?
A good customer expansion OKR pairs one clear objective with two to four measurable key results the team can score every week. It describes an outcome rather than a list of activities, sets targets that are ambitious but scoreable, and is reviewed weekly so blockers surface before the quarter gets away from the team.
START WITH THE OUTCOME
What does your team want to improve?
Pick a starting point. Adjust the targets to your baseline.
How should I adapt these customer expansion OKR examples?
Choose an eligible customer segment. Track expansion revenue or adoption alongside satisfaction and retention so growth reflects customer value.
Are these targets benchmarks?
No. The numbers are illustrative planning examples, not industry benchmarks or reported customer results. Set targets using your own baseline, resources, and timeframe, and agree on how each result will be measured.
Clear objectives
