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9 strategies and tactics for Internal Audit Team

What is Internal Audit Team strategy?

Team success often hinges on the ability to develop and implement effective strategies and tactics. It's a bit like playing chess, except that you have more than 1 player on each side.

Finding the right Internal Audit Team strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Internal Audit Team strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Internal Audit Team strategy examples

You'll find below a list of Internal Audit Team tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
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Strategies and tactics for overseeing Transformation of Abraham Kriel Bambanani

  • ⛳️ Strategy 1: Define clear transformation goals

    • Analyse current organisational processes and identify areas needing transformation
    • Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for transformation
    • Engage with stakeholders to gather input and align on transformation objectives
    • Conduct workshops with management to ensure understanding of transformation goals
    • Develop a timeline for achieving each transformation goal
    • Establish key performance indicators (KPIs) to measure success
    • Assign responsibilities to specific individuals or teams
    • Create an oversight committee to regularly review transformation progress
    • Adjust goals and strategies based on feedback and progress reports
    • Publish transformation goals and progress to staff and stakeholders

  • ⛳️ Strategy 2: Strengthen organisational governance

    • Review current governance policies and identify areas for improvement
    • Develop updated governance policies that align with good corporate governance practices
    • Submit the updated governance policies to the Board for approval
    • Ensure all employees are trained on the newly adopted governance policies
    • Create a system for regular monitoring of compliance with governance policies
    • Set up regular board meetings to discuss governance and policy implementation
    • Assign a team to handle internal audits and verify compliance
    • Develop a reporting structure for governance issues to be communicated to senior management
    • Integrate a feedback loop for continuous policy improvement
    • Ensure that the Board is informed about compliance and governance regularly

  • ⛳️ Strategy 3: Enhance stakeholder engagement

    • Identify key stakeholders and partners involved with the organisation
    • Develop a communication plan for regular engagement with stakeholders
    • Organise quarterly meetings with stakeholders to discuss collaboration opportunities
    • Ensure that stakeholder feedback is integrated into decision-making processes
    • Include stakeholders in major organisational events and transformations
    • Create a comprehensive contact database of all stakeholders for easy communication
    • Assign a liaison officer to manage stakeholder relationships
    • Develop stakeholder satisfaction surveys to assess engagement effectiveness
    • Analyse survey results and make improvements to engagement strategies
    • Communicate stakeholder feedback and engagement outcomes to the Board and employees
transformationgovernancestakeholdersliaison-officeroversight-committeeinternal-audit-team
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Strategies and tactics for developing a Strategic Plan for Technical Support

  • ⛳️ Strategy 1: Enhance self-service capabilities

    • Implement comprehensive knowledge base articles on ServiceNow for common user issues
    • Develop instructional videos for JAMF and Intune functionalities
    • Regularly update self-help resources based on user feedback and issue trends
    • Integrate a chatbot on ServiceNow to guide users to the right resources
    • Promote self-service options through internal communications channels
    • Utilise analytics to identify top issues that can be addressed through self-service
    • Regular training for offshore Tier 1 team to reduce escalation of common issues
    • Establish KPIs to measure reduction in calls and monitor self-service usage
    • Schedule regular reviews of self-service resources to ensure accuracy
    • Incorporate user feedback loops to continuously improve the knowledge base

  • ⛳️ Strategy 2: Strengthen internal and external communication

    • Create an outreach process for SMBC MANUBANK and Jenius Bank to clarify support channels
    • Establish regular IT updates through newsletters or webcasts for both bank entities
    • Develop an Executive support team to address high-priority issues swiftly
    • Create detailed communication protocols for off-shore and internal technical teams
    • Ensure consistent messaging and support level agreement with SMBC stakeholders
    • Implement an internal communication platform for rapid exchanges between support staff
    • Coordinate regular meetings between IT and business units to align priorities
    • Engage with stakeholders to gather input on communication improvements
    • Provide training to enhance communication skills of technical support staff
    • Conduct bi-annual satisfaction surveys with all entities to refine communication strategies

  • ⛳️ Strategy 3: Optimise resources and processes

    • Implement ITAM support and integration processes with SMBC for asset management
    • Set up a prioritised project board for ongoing strategic projects
    • Streamline shipping and receiving processes for handling employee equipment
    • Utilise ServiceNow to automate ticket assignment and escalation processes
    • Develop a detailed plan for Avaya phone retirement and Vonage CCaaS implementation
    • Collaborate with InfoSec to support projects like Netskope and audit processes
    • Create a testing and deployment schedule for Windows 11 across departments
    • Coordinate with branch offices for seamless branch moves and technology upgrades
    • Evaluate and enhance current domain trust initiatives with SMBC MANUBANK
    • Measure and track resource allocation and efficiency through performance metrics
self-servicecommunicationtechnical-supportexecutive-supportit-teamcommunications-team
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Strategies and tactics for developing Market Strategies for Belayab Motors

  • ⛳️ Strategy 1: Enhance Product Offerings and Market Penetration

    • Expand product line with a focus on electric vehicles to align with global sustainability trends
    • Conduct comprehensive market research to identify new customer segments and unmet needs
    • Increase brand visibility through strategic partnerships with financial institutions for consumer financing
    • Develop a competitive pricing strategy to increase market share against imported used vehicles
    • Launch promotional campaigns highlighting the benefits and features of new electric vehicle models
    • Enhance after-sales services through extended warranties and regular maintenance packages
    • Establish a network of service centres to support product reach and customer convenience
    • Invest in CRM systems to improve customer relationship management and retention strategies
    • Implement training programs for sales staff to enhance product knowledge and customer engagement
    • Utilise digital marketing platforms to reach a broader audience and strengthen online presence

  • ⛳️ Strategy 2: Strengthen Supply Chain and Resource Management

    • Identify and collaborate with strategic local and international suppliers to ensure competitive pricing
    • Enhance logistics and distribution networks to improve product availability across key regions
    • Diversify supplier base to reduce dependency and negotiate better terms
    • Optimise inventory management to reduce waste and improve turnover rates
    • Exploit economies of scale by negotiating bulk purchase agreements with key suppliers
    • Streamline internal processes with ERP systems for effective resource allocation and financial management
    • Implement cost control measures to maximise profitability and support investment in innovation
    • Conduct regular supply chain audits to identify and rectify inefficiencies
    • Work with government agencies to benefit from policy supports and incentives
    • Assess and augment resource capabilities, especially with regards to human capital and technical expertise

  • ⛳️ Strategy 3: Enhance Branding and Customer Engagement

    • Implement a comprehensive branding strategy that highlights quality, affordability, and innovation
    • Strengthen corporate social responsibility initiatives to promote community engagement and brand loyalty
    • Develop and launch a customer feedback system to drive continuous improvement based on client insights
    • Invest in digital marketing efforts, including user-friendly website enhancements and social media campaigns
    • Establish strategic partnerships with educational institutions for brand advocacy and talent acquisition
    • Host informational workshops and webinars to educate potential buyers about electric vehicles
    • Craft strategic PR campaigns to address misconceptions about Chinese brands and enhance public perception
    • Offer loyalty programs and incentives for repeat customers to reinforce brand preference
    • Regularly measure brand awareness and adjust strategies based on consumer sentiment and feedback
    • Collaborate with influencers and industry voices to amplify brand reach and credibility
market-penetrationsupply-chainmarketing-managersupply-chain-analystbranding-teamproduct-development-team
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Strategies and tactics for implementing a 5-Year Business Continuity and Crisis Strategy Plan

  • ⛳️ Strategy 1: Mitigate and prepare for risks

    • Conduct comprehensive risk assessments for all business units
    • Identify critical business functions and implement redundancy measures
    • Develop and regularly update business impact analyses (BIA)
    • Create detailed business continuity and crisis management plans (BCP & CMP)
    • Set up a centralized crisis management platform for streamlined response
    • Initiate tabletop simulation exercises to test preparedness
    • Conduct joint resilience workshops with key suppliers
    • Implement preventive IT solutions to safeguard against cyber threats
    • Practice crisis scenarios to refine response strategies
    • Regularly audit and update risk mitigation measures

  • ⛳️ Strategy 2: Develop and enhance crisis communication

    • Design a robust communication plan for internal and external stakeholders
    • Establish a crisis communication team with defined roles and responsibilities
    • Develop clear, concise messaging templates for different crisis scenarios
    • Launch a crisis communication portal accessible by stakeholders
    • Train spokespersons for effective media handling during crises
    • Implement monitoring tools for tracking crisis-related information in real-time
    • Regularly update stakeholders through quarterly resilience reports
    • Use feedback tools to capture stakeholder sentiment during and post-crisis
    • Integrate social media platforms for wider message dissemination
    • Conduct regular communication audits to ensure clarity and effectiveness

  • ⛳️ Strategy 3: Leverage technology for enhanced resilience

    • Deploy redundant IT infrastructure and cloud solutions to ensure data availability
    • Integrate AI tools for improved threat detection and incident response
    • Ensure all platforms are compliant with the latest industry standards
    • Utilize advanced analytics to forecast and simulate potential disruptions
    • Establish regular software updates and patch management protocols
    • Implement AI-driven monitoring systems for real-time threat scanning
    • Define key metrics for disaster recovery performance measurement
    • Track and report on the recovery time objective (RTO) for all critical functions
    • Encourage continuous feedback from IT teams to refine technology strategies
    • Benchmark IT resilience against industry standards to identify improvement areas
resiliencerisk-managementcrisis-managerit-specialistrisk-assessment-teamcrisis-communication-team
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Strategies and tactics for developing Strategic Mapping Using Diagram

  • ⛳️ Strategy 1: Compile Strategic Initiatives

    • Gather key strategic initiatives from organisational departments
    • Organise initiatives into relevant perspectives: financial, customer, internal process, and learning and growth
    • Engage stakeholders to validate and prioritise the initiatives
    • Define clear objectives associated with each strategic initiative
    • Align each initiative to the overall organisational vision
    • Identify interdependencies between different initiatives
    • Establish key performance indicators for each strategic initiative
    • Review existing strategic maps for inspiration and improvement ideas
    • Engage a diagram software specialist to assist in visual representation
    • Seek feedback from stakeholders on drafted initiative compilation

  • ⛳️ Strategy 2: Design Strategic Mapping Diagram

    • Select a diagram tool that allows for easy sharing and editing
    • Create separate layers for each strategic perspective in the map
    • Use standard shapes and colour codes to represent different elements
    • Input strategic initiatives and their key action points into the diagram
    • Connect related initiatives with lines to show relationships and dependencies
    • Incorporate arrows to indicate the flow of activities and their direction
    • Annotate the diagram to provide clarity and context for each element
    • Ensure the diagram aligns with the organisational objectives and vision
    • Make provision for regular updates and version control of the diagram
    • Seek feedback from a cross-section of employees to refine the map design

  • ⛳️ Strategy 3: Implement and Communicate the Strategic Map

    • Introduce the strategic map to all employees through a formal presentation
    • Share the diagram on a collaborative platform for continuous access
    • Instruct managers to align team goals with the strategic map
    • Develop an FAQ guide to address common questions regarding the map
    • Schedule regular review sessions for updates and improvements
    • Encourage departments to integrate the map into planning activities
    • Use the map to track progress and report on strategic initiative outcomes
    • Conduct workshops to train staff on how to utilise the strategic map
    • Implement a feedback loop for ongoing improvement of the map
    • Celebrate milestones achieved as outlined in the map with staff recognition
strategic-mappingdiagram-visualizationdiagram-specialiststakeholderorganizational-planningstrategic-development
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Strategies and tactics for expanding RKCO East Africa Consulting Services

  • ⛳️ Strategy 1: Prioritise Market Research and Analysis

    • Conduct a comprehensive analysis of the current market landscape in East Africa for consulting services
    • Identify the major competitors in the market and analyse their strengths and weaknesses
    • Develop customer personas by identifying the core industries needing consulting services
    • Analyse the economic and regulatory environment in East Africa to identify opportunities and threats
    • Conduct surveys and interviews with potential clients to understand their needs and expectations
    • Monitor industry trends and emerging technologies that could impact consulting services
    • Identify key geographic areas to target for market expansion
    • Evaluate the pricing strategies of competitors and establish competitive pricing models
    • Establish partnerships with local businesses for shared insights and market intelligence
    • Create a market research report to inform strategic business decisions

  • ⛳️ Strategy 2: Enhance Brand Visibility and Outreach

    • Develop a marketing plan focusing on digital and traditional media channels
    • Create a content marketing strategy to showcase expertise through blogs, articles, and whitepapers
    • Engage in social media marketing across platforms like LinkedIn, Twitter, and Facebook to reach professionals and executives
    • Organise webinars and workshops highlighting the company's consulting services
    • Participate in industry conferences and events to network and build brand visibility
    • Develop case studies and testimonials from existing clients to build credibility
    • Create promotional materials including brochures, flyers, and presentations tailored to different industries
    • Optimise the company website for SEO to increase online visibility
    • Establish a PR strategy for media coverage in local and international business publications
    • Form strategic alliances with business associations for co-branding and joint promotions

  • ⛳️ Strategy 3: Strengthen Service Delivery and Client Relationships

    • Develop standard operating procedures for each service offering to ensure consistency in delivery
    • Invest in continuous training and certification for staff to maintain high professional standards
    • Implement a client feedback system to gather insights on service satisfaction and areas for improvement
    • Develop customised service packages tailored to meet specific client needs
    • Provide exceptional post-service support and follow-up services
    • Invest in technology tools to improve service delivery and operational efficiency
    • Regularly update clients on new service offerings and industry insights
    • Enhance client onboarding processes to ensure smooth and efficient client relationships from the start
    • Establish a client loyalty programme to incentivise long-term partnerships
    • Create a project management system to track service delivery progress and timelines
market-researchbrand-visibilitymarketing-specialistbusiness-analystmarketing-teamoperations-team
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Strategies and tactics for developing a Political Strategy for GTCF

  • ⛳️ Strategy 1: Develop Strong Fundraising Mechanisms

    • Initiate a membership fee collection across all wards with an annual fee range of R100-R300
    • Implement structured political support packages aimed at businesses with bronze, silver, and gold levels
    • Organise formal engagement meetings with mines and solar companies for tailored contributions
    • Host community centred gala dinners, sports tournaments, and cultural festivals for fundraising
    • Establish a dedicated donor committee for financial oversight and compliance with funding laws
    • Launch targeted social media campaigns to attract online small donor contributions
    • Create a sponsorship programme for local businesses to provide ongoing financial support
    • Organise exclusive corporate policy roundtables linked to donation tiers
    • Engage with national and international foundations for grant-based support
    • Develop a reporting system to ensure transparency and donor trust

  • ⛳️ Strategy 2: Secure Electoral Success in Target Wards

    • Conduct comprehensive voter database mapping to understand demographic patterns
    • Organise household surveys to identify key community issues and voter concerns
    • Implement robust door-to-door campaign strategies to engage directly with residents
    • Develop community-based WhatsApp ward groups to facilitate constant communication
    • Position GTCF messaging around clean governance, jobs, safety, and infrastructure
    • Formulate a candidate vetting process including community engagement and background checks
    • Conduct public speaking engagements and candidate training for electoral preparedness
    • Establish a local media partnership to amplify GTCF campaign messages
    • Host public forums for community members to voice concerns and offer feedback
    • Create a post-election strategy to solidify relationships and deliver on campaign promises

  • ⛳️ Strategy 3: Enhance Governance and Infrastructure Development

    • Implement an immediate forensic and skills audit based on election win in key wards
    • Negotiate coalition frameworks, if necessary, to ensure governance control
    • Freeze non-essential municipal spending for fiscal re-stabilisation
    • Introduce performance contracts for all municipal employees
    • Establish a Safety & Security unit with community policing and smart monitoring systems
    • Roll out a 5-year Infrastructure Development plan focusing on roads and utilities
    • Launch a Smart City initiative with GIS mapping and digital municipal services
    • Form a Municipal Workshop with secured equipment and skilled personnel
    • Develop new partnerships with mining and solar sectors for regional development
    • Monitor and report quarterly on KPIs linked to each strategic departmental initiative
fundraisinggovernancecampaign-managercommunity-organizerfundraising-teamelectoral-team
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Strategies and tactics for implementing a Customer Service Strategy

  • ⛳️ Strategy 1: Reinforce Existing Processes and Standards

    • Reconfirm 24-hour response standard across all service channels
    • Refresh standard operating procedures (SOPs) for top issues quarterly
    • Standardise communication templates for WhatsApp, Email, and Instagram
    • Improve accuracy in escalation tracking and categorisation
    • Establish weekly cross-functional synchronization meetings with Logistics
    • Begin tagging Voice of Customer (VoC) data for insights
    • Launch a standardised training program for new and existing staff
    • Share regular customer service insights updates with Marketing and Operations
    • Strengthen internal compliance for issue follow-up procedures
    • Utilise dashboards to track and review issue resolution metrics

  • ⛳️ Strategy 2: Expand and Automate Self-Service Options

    • Launch a Help Center with region-specific frequently asked questions (FAQs)
    • Integrate self-service links into WhatsApp, email signatures, and order emails
    • Develop automated replies for common queries on WhatsApp
    • Introduce QR codes on packaging directing to support resources
    • Implement a self-service triage system for customer queries
    • Standardise delivery timeline communications per region
    • Enhance order visibility with tracking tools for customers
    • Expand Help Center content to include product care and courier information
    • Introduce automated flows for processing tracking and returns
    • Measure usage rates and effectiveness of self-service tools quarterly

  • ⛳️ Strategy 3: Strengthen Cross-Functional Collaboration and Insight Sharing

    • Maintain clear roles between Customer Service, Logistics, and Marketing
    • Establish monthly meetings to map courier delays and warehouse patterns
    • Share VoC reports and insights with Marketing and Product teams regularly
    • Coordinate with Marketing for proactive customer communication
    • Compile detailed weekly and monthly customer insights summaries
    • Enhance collaboration with Product on VoC data to inform enhancements
    • Sync with Marketing prior to each product launch for aligned messaging
    • Develop joint dashboards to track operational and customer experience metrics
    • Create a shared calendar for expected updates and communication
    • Ensure predictable service quality across all touchpoints and teams
customer-serviceinternational-expansioncustomer-service-representativelogistics-coordinatormarketing-teamoperations-team
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How to track your Internal Audit Team strategies and tactics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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