Find your next good goal.

Objective

Simplify API architecture and retire outdated assets

1. Merge 6 old APIs into 2 new APIs with full functionality and compatibility
2. Decommission old assets and ensure all endpoints are no longer utilized or maintained
3. Reduce system response time by 20% and improve overall API performance

Objective

Enhance the efficiency and reliability of IT services

1. Decrease system downtime by 20%
2. Implement proactive maintenance on 95% of servers
3. Increase customer satisfaction scores by 15% via improved service delivery

Objective

Increase efficiency within the digital marketing agency

1. Increase team productivity by implementing a new project management software
2. Streamline reporting processes to save a minimum of 10 hours per week
3. Reduce average turnaround time for client deliverables by 20%

Objective

Successfully migrate to GitLab

1. Complete migration plan and timeline, including a step-by-step guide for all teams
2. Migrate 100% of the code repositories and branches from the current system to GitLab
3. Ensure all team members are trained and proficient in using GitLab for version control

Objective

Design a comprehensive solution architecture for in-house projects

1. Present and gain approval for solution architecture from key stakeholders, including management and IT teams
2. Develop detailed solution architecture that aligns with business objectives and enables scalability
3. Conduct thorough analysis of current systems and requirements to identify gaps and needs

Objective

Improve organization's DevOps practices and monitoring systems

1. Implement real-time monitoring for critical systems
2. Achieve 99% uptime for all production services
3. Reduce mean time to resolution (MTTR) for incidents by 20%

Objective

Enhance data privacy and cybersecurity measures to safeguard sensitive information

1. Implement a comprehensive data encryption system across all relevant platforms
2. Conduct regular vulnerability assessments and address identified risks within set timeframes
3. Increase employee awareness and participation in cybersecurity training programs by 25%

Objective

Improve IT Service Management process efficiency and efficacy

1. Implement two new service improvement projects
2. Achieve 95% service request satisfaction
3. Reduce system-related incidents by 20%

Objective

Ensure ongoing SOCII compliance

1. Conduct regular testing and auditing to assess SOCII compliance status
2. Train and educate all relevant teams on SOCII compliance regulations and best practices
3. Monitor and promptly address any SOCII compliance gaps or violations identified

Objective

Improve customer satisfaction through enhanced service infrastructure

1. Enhance service infrastructure to achieve a 10% reduction in customer complaints
2. Implement a customer feedback system resulting in a 15% increase in positive feedback
3. Reduce average resolution time by 20% through optimized service processes

Objective

Strengthen data protection program

1. Ensure compliance with relevant data protection laws and regulations
2. Conduct a thorough risk assessment and mitigation plan
3. Implement regular employee training and awareness programs

Objective

Improve IT service delivery response time

1. Implement automation to decrease time spent on common IT tasks by 50%
2. Reduce average response time to IT tickets by 30%
3. Train IT staff on new tools and processes to improve efficiency by 20%

Objective

Improve application security knowledge and awareness

1. Increase the frequency of security checklist reviews by 50%
2. Conduct at least one security training session per team
3. Provide secure coding guidelines and best practices to each team

Objective

Provide amazing Developer Experience (DX) by improving dev speed

1. 90% of products have a standardized Continuous Delivery pipeline
2. Reduce average build time from 20 minutes to 2 minutes
3. Reduce release cycle time from 12 days to 3 days

Objective

Build an amazing incident management process

1. Reduce the number of regressions by 60%
2. Increase the size of the incident response team from 2 to 6 people
3. Reduce the MTTR from 3h to 60 minutes

Objective

Have a world class DR process

1. Increase the number of DR tests from 1 to 3 per quarter
2. Reduce recovery period from 24h to 12h
3. Reduce recovery point objective from 12 business hours to 4 business hours

Objective

Make security part of our culture

1. Roll out fleet management pilot to 30% of the company
2. 2FA is used on all 3rd party services used by employees
3. 100% of our employees have gone through security training

Objective

Make social media drive conversations, not just impressions

1. Increase signups and demo requests attributed to social from 30 to 75 per month
2. Grow engagement rate on company and team posts from 1.5% to 3%
3. Get 15 employees posting at least twice a month, up from 4

Objective

Make every sprint traceable to an OKR

1. Link 90% of sprint goals to a team OKR, up from 20%
2. Review OKR progress in 100% of sprint reviews
3. Get 80% of team members able to explain how their work moves an OKR, up from 30%

Objective

Make our customer base grow on its own

1. Increase net revenue retention from 100% to 112%
2. Grow CS-sourced expansion pipeline from $100k to $300k per quarter
3. Reduce gross churn from 10% to 6% annualized

Objective

Shorten time to first meaningful contribution for new engineers

1. Reduce time to first merged pull request from 10 days to 3 days
2. Get local environment setup under 1 hour, down from 1 day
3. Raise new-hire onboarding satisfaction from 6.5 to 8.5 out of 10

Objective

Close the highest-risk security gaps before they're found

1. Patch 100% of critical vulnerabilities within 7 days, up from 60%
2. Enforce SSO and MFA on 100% of internal tools, up from 70%
3. Reduce open high-severity findings from 45 to 10

Objective

Reduce incidents and near misses

1. Reduce recordable incidents from 9 to 3 per quarter
2. Increase near-miss reports from 20 to 60 per quarter
3. Complete safety training for 100% of site staff, up from 75%

Objective

Prove our new product solves a problem people pay for

1. Reach 40% of active users saying they'd be very disappointed without it, up from 18%
2. Convert 25 design partners into paying customers, up from 0
3. Hit 50% month-2 retention for new accounts, up from 30%