Find your next good goal.

Objective

Increase Atlassian licensing sales by 50%

1. Increase the average purchase value of Atlassian licenses by 10%
2. Acquire 20% more new customers for Atlassian licensing
3. Increase the number of Atlassian license sales by 25%

Objective

Improve web and mobile user experience parity

1. Increase the number of user interactions per session on web and mobile by 15%
2. Reduce the number of critical bugs reported on web and mobile by 30%
3. Increase user satisfaction rating for web and mobile platforms by 10%

Objective

Increase business growth and client retention

1. Increase quarterly revenue by 20% through cross-selling and up-selling strategies
2. Boost customer base by 15% through intensive marketing and customer referral program
3. Achieve a 90% customer retention rate by optimizing customer service and support

Objective

Scale product offering with multi-tenant apps

1. Launch 3 new multi-tenant apps to diversify our offer
2. Increase customer base using multi-tenant apps by 25%
3. Improve the usage rate of multi-tenant apps by 20%

Objective

Increase market presence and sales in Japan

1. Increase monthly revenue from Japanese customers by 20%
2. Establish partnerships with three influential Japanese retailers to expand distribution network
3. Improve customer satisfaction in Japan by achieving minimum of 90% positive feedback

Objective

Achieve investor confidence by meeting financial and operational milestones

1. Achieve X% growth in user base through targeted marketing and product enhancements
2. Increase revenue by X% through new customer acquisition and increased sales
3. Improve customer satisfaction score by X% through enhanced product features and customer support

Objective

Improve product functionality through user feedback

1. Achieve a 90% satisfaction rate in user testing for new features
2. Reduce customer support interactions related to functionality by 25%
3. Implement three new features based on user feedback

Objective

Reduce early churn

1. Cut 90-day churn from 12% to 5%
2. Get 90% of new accounts to the go-live milestone within 30 days, up from 55%
3. Raise onboarding CSAT from 4.0 to 4.6 out of 5

Objective

Make our customer base grow on its own

1. Increase net revenue retention from 100% to 112%
2. Grow CS-sourced expansion pipeline from $100k to $300k per quarter
3. Reduce gross churn from 10% to 6% annualized

Objective

Get a reliable health score on every account

1. Score 100% of accounts with an automated health score, up from 0%
2. Flag 80% of churned accounts as at-risk at least 60 days before renewal, up from 25%
3. Run a save plan on 100% of at-risk accounts over $10k ARR

Objective

Grow references, reviews and case studies

1. Increase new reviews on G2 and Capterra from 5 to 25 per quarter
2. Build a reference pool of 30 customers, up from 8
3. Publish 4 customer case studies, up from 1

Objective

Scale onboarding with a one-to-many program

1. Increase accounts onboarded per CSM from 8 to 20 per month
2. Move 70% of SMB onboarding to webinars and guided setup, up from 0%
3. Keep time to go-live under 21 days for scaled accounts

Objective

Lift satisfaction on the moments that matter

1. Increase NPS from 28 to 45
2. Raise CSAT after onboarding and support from 85% to 93%
3. Follow up with 100% of detractors within 48 hours, up from 20%

Objective

Let customers get set up without our help

1. Increase accounts completing setup without a support contact from 50% to 80%
2. Reduce onboarding-related support tickets from 300 to 120 per month
3. Raise setup completion within 7 days from 45% to 70%

Objective

Implement a digitized maintenance request system

1. Fully design the digital request interface by mid-quarter
2. Reduce physical request submissions by 70%
3. Achieve 85% employee proficiency in utilizing the system

Objective

Enhance customer loyalty and reduce churn rate

1. Decrease churn rate by 5% by implementing a structured feedback system
2. Boost repeat customer rate by 8% via an effective loyalty program
3. Increase customer satisfaction score by 10% through improved service offerings

Objective

Successfully launch the new online business

1. Attain first 100 customers using targeted digital marketing strategies
2. Develop robust business plan by researching market, competition, and customer needs
3. Finalize high-functioning, user-friendly website for business operations

Objective

Accelerate revenue growth, enhance scalability, and boost client satisfaction

1. Improve system efficiency by 20% to support increased customer base without extra costs
2. Achieve at least a 90% satisfaction rating from existing clients via quality service
3. Expand market share by 15% through strategic partnerships and product innovation

Objective

Enhance product's usability by resolving UX issues

1. Improve user satisfaction score by 30%
2. Reduce user-reported UX issues by 40%
3. Increase user session duration by 20%

Objective

Penetrate the Chinese market effectively

1. Achieve a 10% market share in the chosen segments by increasing sales
2. Acquire 1000 new customers in target market through strategic advertising
3. Forge partnership with 3 local distributors to expand product availability

Objective

Boost adoption rates for talent product

1. Enhance user onboarding experience, achieving 30% reduction in drop-offs
2. Increase trial users by 20% through targeted marketing strategies
3. Improve product features, leading to an increase of 10% in positive customer feedback

Objective

Improve customer satisfaction to boost NPS score

1. Achieve a 20% decrease in negative customer feedback
2. Increase customer response rate to NPS surveys by 25%
3. Reduce churn rate by 10% through enhanced customer service

Objective

Streamline the successful delivery of roadmap features

1. Improve customer satisfaction regarding new features by 20%
2. Slash feature implementation errors by 30%
3. Increase roadmap features completion rate by 25%

Objective

Enhance overall satisfaction of customer interactions

1. Reduce average customer service response time to under 2 hours
2. Achieve 90% positive feedback on post-purchase customer satisfaction surveys
3. Increase customer loyalty program subscription by 30%