Get a reliable health score on every account.
Score 100% of accounts with an automated health score, up from 0%
Flag 80% of churned accounts as at-risk at least 60 days before renewal, up from 25%
Run a save plan on 100% of at-risk accounts over $10k ARR
Churn surprises the team at renewal time.
Keep these measures in view as you review progress.
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.title: Spot at-risk accounts early
objectives:
- title: Get a reliable health score on every account
outcomes:
- title: Score 100% of accounts with an automated health score, up from 0%
initiatives: []
- title: >-
Flag 80% of churned accounts as at-risk at least 60 days before
renewal, up from 25%
initiatives: []
- title: Run a save plan on 100% of at-risk accounts over $10k ARR
initiatives: []
Lift CSAT and NPS on the moments that matter.
Lift satisfaction on the moments that matter
Reduce early churn.
Reduce early churn
Make the customer base grow on its own.
Make our customer base grow on its own