Implement a swift 3-day surgery scheduling system after order submission

The OKR focuses on implementing a swift 3-day surgery scheduling system post order submission. It compels the need to train all relevant staff on the new system in the first month. As part of this, follow-up assessments will be held post-training, key staff for new scheduling system training will be identified, and relevant training sessions for these staff members will be scheduled.

The goal aims to bring down the average time to schedule surgeries by about 70% post order submission. For this purpose, the staff would be trained on quick order processing methods. The patient pre-surgery procedures will be streamlined for immediacy, apart from incorporating an effective automated scheduling software.

The OKR further has an objective to attain a 95% customer satisfaction rate with regards to the surgery scheduling time. This will be achieved by conducting regular patient surveys about their satisfaction with the schedule. The scheduling system will be upgraded to make it easily accessible. In addition, training will be conducted for the staff on scheduling efficiency.

Achieving these goals will lead to better and more efficient patient care by ensuring that surgeries are scheduled in a timely and less hassle manner. This, in turn, will greatly enhance the customer experience which is a priority for any healthcare organization.