A starting point for clearer priorities and measurable progress. Make the targets your own.
Improve CSAT from 70% to 85%
Reduce first response time to 1h
Improve average resolution time to be under 5h
Set your baseline. Check where you are today, then choose targets that stretch your team.
Agree on ownership. Give each key result a clear owner and a source of data.
Check in every week. Review the numbers, share confidence, and decide what needs attention.
A machine-readable version of this example for a script or AI assistant.
Customer success & support OKR example
Suggested timeframe: Set with your team
1 objective · 3 key results
Example targets. Adapt to your baseline before you start.---
title: Provide an awesome support experience
objectives:
- title: Be known for having legendary support
outcomes:
- title: Improve CSAT from 70% to 85%
from: 70.0
to: 85.0
score_format: _number_%
initiatives:
- title: Write FAQ for top 20 questions asked by users
- title: Reduce first response time to 1h
from: 16.0
to: 1.0
score_format: _number_h
initiatives:
- title: Connect support channels to Slack
- title: Have a clear rotation of on-support calls
- title: Improve average resolution time to be under 5h
from: 19.0
to: 5.0
score_format: _number_h
initiatives:
- title: Adopt a clear escalation process to get faster help from devs
- title: Create internal knowledge base for common issue
Enhance net revenue retention (NRR)
Expand the business by scaling the team with quality personnel
Escalate our business volume by leveraging current operations