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1 strategies and tactics for Guest Services

What is Guest Services strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Guest Services strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

You can copy these examples into your preferred app, or alternatively, use Tability to stay accountable.

How to write your own Guest Services strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Guest Services strategy examples

You'll find below a list of Guest Services tactics. We also included action items for each template to make it more practical and useful.

Strategies and tactics for enhancing the guest journey

  • ⛳️ Strategy 1: Optimise the arrival experience

    • Implement a personalised welcome for each guest by using their last name and offering a welcome drink
    • Ensure a seamless check-in process by training staff to complete check-ins within 5 minutes
    • Provide a property tour to guests upon arrival, highlighting amenities and key areas
    • Use a digital check-in option to reduce wait times during peak periods
    • Conduct a welcome survey to gather initial feedback on arrival experience
    • Assess staffing levels at the reception to accommodate peak arrival times
    • Display clear signage for parking and reception to guide arriving guests easily
    • Ensure guest luggage is promptly delivered to their room within 15 minutes
    • Set guest room to a comfortable temperature before arrival
    • Introduce guests to a key point of contact for any enquiries during their stay

  • ⛳️ Strategy 2: Enhance in-stay experiences

    • Ensure daily housekeeping service is completed to the highest standard by 2pm
    • Offer complimentary local experiences or tours to enrich guest stays
    • Provide tailored recommendations for dining and activities based on guest preferences
    • Check in with guests mid-stay through a quick phone call to gather feedback
    • Host social events or activities to encourage guest interaction and engagement
    • Ensure amenities such as the spa and pool are fully operational and clean
    • Offer a variety of local and international newspapers and magazines
    • Refresh room amenities daily, including toiletries and beverage supplies
    • Keep a CRM system updated with guest preferences to personalise future visits
    • Provide a checklist of available services and events in-room

  • ⛳️ Strategy 3: Refine the departure process

    • Streamline checkout procedures to ensure they take no longer than 5 minutes
    • Request a short guest feedback survey at checkout to gather satisfaction data
    • Offer assistance with transportation and luggage during departure
    • Ensure billing information is accurate and presented clearly
    • Collect and respond to any departing guest feedback on how to improve
    • Provide a small departure gift as a token of appreciation
    • Send a follow-up thank you email with a satisfaction survey link within 24 hours
    • Analyse feedback from check-out surveys to identify areas for improvement
    • Integrate guests' final bill with their folio for easy expense tracking
    • Include a discounted offer for future stays within departure material
guest-experiencesatisfactionreceptionisthousekeeperguest-serviceshousekeeping
Implement these strategies

How to track your Guest Services strategies and tactics

Having a plan is one thing, sticking to it is another.

Having a good strategy is only half the effort. You'll increase significantly your chances of success if you commit to a weekly check-in process.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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