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2 strategies and tactics for Advocacy Teams

What is Advocacy Teams strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Advocacy Teams strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Advocacy Teams strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Advocacy Teams strategy examples

You will find in the next section many different Advocacy Teams tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for promoting socio-economic transformation

  • ⛳️ Strategy 1: Forge strategic partnerships

    • Identify potential partners in government, non-profits, and the private sector
    • Establish a partnership outreach plan to engage key stakeholders
    • Develop mutually beneficial collaboration agreements
    • Organise networking events with partners to align objectives
    • Create a partnership evaluation framework to assess progress
    • Share success stories through joint communications platforms
    • Work with partners to pool resources for large-scale projects
    • Prioritise partnerships that focus on critical SDGs and regional priorities
    • Regularly review and refine partnership strategies
    • Incorporate feedback from partners to improve collaboration

  • ⛳️ Strategy 2: Implement capacity-building programmes

    • Conduct an assessment of current skills and resource gaps
    • Design training programmes tailored to regional needs
    • Partner with educational institutions to deliver workshops and seminars
    • Roll out mentorship schemes connecting local experts and industry leaders
    • Monitor and evaluate programme effectiveness through participant feedback
    • Adjust programme content based on emerging regional needs
    • Leverage technology to provide online training modules
    • Organise annual conferences focusing on innovation and development
    • Encourage cross-border knowledge sharing among regions
    • Promote success stories of participants to enhance programme credibility

  • ⛳️ Strategy 3: Drive policy advocacy and reform

    • Research and document socio-economic challenges and opportunities
    • Develop policy briefs aligned with SDGs, Agenda 2063, and HGER
    • Engage with policymakers through forums and roundtables
    • Coordinate with civil society organisations to amplify advocacy efforts
    • Utilise media platforms to influence public opinion and policy changes
    • Support grassroots movements advocating for socioeconomic reform
    • Create partnerships with think tanks for evidence-based advocacy
    • Foster relationships with international bodies to support regional policies
    • Regularly update policy recommendations in line with new data
    • Publicly recognise policymakers championing progressive reforms
socio-economic-transformationstrategic-partnershipspolicymakersmentorsadvocacy-teamscapacity-building-teams
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Strategies and tactics for implementing a Quality Assurance Strategy for Contact Centres

  • ⛳️ Strategy 1: Define and Monitor Quality Standards

    • Clearly define quality standards and performance expectations for agents
    • Develop a detailed QA scorecard focusing on key performance indicators
    • Implement regular monitoring and evaluation processes to assess agent performance
    • Utilise AI tools to transcribe calls and analyse tone, sentiment, and keyword usage
    • Conduct in-depth evaluation of agent interactions to identify areas for improvement
    • Incorporate peer reviews from senior agents and team leads for additional insights
    • Provide regular calibration sessions to maintain consistency in evaluations
    • Regularly review and update quality standards to align with customer needs
    • Offer regular feedback sessions to discuss performance and improvement areas
    • Continuously improve QA criteria and tools based on evolving business and agent needs

  • ⛳️ Strategy 2: Strengthen Reporting and Communication

    • Establish a reporting structure to deliver weekly, monthly, and quarterly performance reports
    • Conduct weekly debrief meetings with QA team, team leads, and senior management
    • Hold monthly one-on-one feedback sessions with agents to discuss their performance
    • Leverage AI analytics tools to track key performance indicators effectively
    • Develop customised dashboards for visualising trends and insights derived from QA assessments
    • Present data-driven recommendations to management for informed decision-making
    • Maintain open communication channels for agents to provide feedback and ask questions
    • Act as a representative for members, ensuring their concerns influence contact centre policies
    • Document case histories accurately to facilitate future reference and insights
    • Encourage feedback to refine processes and training strategies continually

  • ⛳️ Strategy 3: Enhance Agent Training and Development

    • Provide ongoing coaching and training opportunities to enhance agent skills and knowledge
    • Offer specialised training sessions based on feedback from QA evaluations
    • Conduct role-playing exercises to prepare agents for real-life situations
    • Use performance data to identify training needs and develop targeted modules
    • Empower agents through knowledge-sharing sessions highlighting best practices
    • Ensure training includes updates in company policies and customer handling techniques
    • Prioritise skill development to enhance empathy, problem-solving, and communication skills
    • Implement a framework for agents to replicate successful case-handling methods
    • Monitor agent progress post-training to measure effectiveness and make adjustments
    • Foster a culture of continuous development and learning across all teams
quality-assurancecustomer-satisfactionquality-assurance-managercustomer-service-agentcollectionsretentions
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How to track your Advocacy Teams strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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