/templatesStart free
Browse all functions
Team OKR example

Improve customer sastisfaction

A starting point for clearer priorities and measurable progress. Make the targets your own.

Suggested timeframe: Set with your team1 objective · 4 key results
YOUR STARTING POINTTeam OKRs
OBJECTIVE

Increase customer satisfaction

  1. KR 1

    Increase customer satisfaction feedback by 20%

  2. KR 2

    Reduce customer complaints by 25%

  3. KR 3

    Increase customer retention rate by 5%

  4. KR 4

    Increase customer NPS score by 10 points

Example targets. Adapt to your baseline before you start.

Make it work for your team

01

Set your baseline. Check where you are today, then choose targets that stretch your team.

02

Agree on ownership. Give each key result a clear owner and a source of data.

03

Check in every week. Review the numbers, share confidence, and decide what needs attention.

Get this template as YAML

A machine-readable version of this example for a script or AI assistant.

---
title: Improve customer sastisfaction
objectives:
- title: Increase customer satisfaction
  outcomes:
  - title: Increase customer satisfaction feedback by 20%
    from: 0.0
    to: 100.0
    score_format: _number_%
    initiatives: []
  - title: Reduce customer complaints by 25%
    from: 0.0
    to: 100.0
    score_format: _number_%
    initiatives: []
  - title: Increase customer retention rate by 5%
    from: 0.0
    to: 100.0
    score_format: _number_%
    initiatives: []
  - title: Increase customer NPS score by 10 points
    from: 0.0
    to: 100.0
    score_format: _number_%
    initiatives: []
KEEP EXPLORING

More examples to explore.

Explore the collection
OKR example

Get started with OKRs

Objective

Be obsessive about the customers

  1. Do 50 interviews with existing users
  2. Increase NPS from 25 to 50
  3. Reduce churn from 6% to 2%
More objectives and key results

Create an efficient growth engine

  1. Grow MRR from $100k to 130k
  2. Increase the number of customers from 200 to 260
  3. Reduce the CAC Payback Period from 14 months to 9 months

Build a team of all-stars

  1. Grow the team from 7 to 12
  2. Increase employee NPS from 50 to 70
View template Use template
HR & People

Improve employee retention

Objective

Increase Employee Retention

  1. Reduce employee turnover rate by 8%
  2. Increase employee satisfaction score by 10%
  3. Increase employee referrals by 15%
More objectives and key results

Increase Employee Retention

  1. Increase employee engagement by 25%
View template Use template
Use this template in Tability