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1 strategies and tactics for Discretion

What is Discretion strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Finding the right Discretion strategy can be daunting, especially when you're busy working on your day-to-day tasks. This is why we've curated a list of examples for your inspiration.

Copy these examples into your preferred app, or you can also use Tability to keep yourself accountable.

How to write your own Discretion strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Discretion strategy examples

We've added many examples of Discretion tactics, including a series of action items. We hope that this will make these examples as practical and useful as possible.

Strategies and tactics for delivering personalised and discreet high touch service

  • ⛳️ Strategy 1: Enhance client profiling

    • Develop a detailed client profile database capturing preferences and past interactions
    • Regularly update client profiles with new information after each interaction
    • Implement a system to flag preferred communication methods and times for each client
    • Train staff on the importance of personalising interactions based on client profiles
    • Use CRM software to automate reminders for personalised follow-ups
    • Conduct quarterly reviews of client data to identify service improvement areas
    • Ensure client profiles are accessible only to authorised personnel to maintain discretion
    • Segment clients based on their needs and preferences for tailored service
    • Introduce a quarterly feedback loop to capture client preferences and satisfaction
    • Evaluate the effectiveness of profiling through client satisfaction surveys

  • ⛳️ Strategy 2: Improve communication and responsiveness

    • Establish a dedicated claims team for high net worth clients
    • Implement a first response system that ensures client queries are acknowledged within one hour
    • Develop a set of communication guidelines focused on discretion and personalisation
    • Train claims staff in advanced communication skills and emotional intelligence
    • Schedule regular training sessions on the latest communication technology tools
    • Integrate secure messaging tools to enhance client confidentiality
    • Empower staff to make instant decisions for minor claims to enhance responsiveness
    • Monitor and analyse communication patterns to identify gaps and improve efficiency
    • Establish a 24/7 support line for urgent claims queries
    • Introduce a 'white glove' service policy for handling complex cases

  • ⛳️ Strategy 3: Develop exclusive client engagement programmes

    • Create a personalised welcome package for new high net worth clients
    • Organise exclusive client events to build stronger relationships
    • Introduce a loyalty programme with tailored benefits and rewards
    • Send personalised thank you notes and gifts following claims resolution
    • Conduct annual client appreciation programmes to acknowledge their loyalty
    • Offer bespoke service packages based on individual client preferences
    • Design a series of unique, informative newsletters tailored to client interests
    • Collaborate with luxury brands to offer exclusive experiences to clients
    • Measure the success of client engagement initiatives through satisfaction indices
    • Regularly seek client feedback on engagement programmes and make necessary adjustments
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Implement these strategies

How to track your Discretion strategies and tactics

Having a plan is one thing, sticking to it is another.

Setting good strategies is only the first challenge. The hard part is to avoid distractions and make sure that you commit to the plan. A simple weekly ritual will greatly increase the chances of success.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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