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1 strategies and tactics for Client Liaison

What is Client Liaison strategy?

Every great achievement starts with a well-thought-out plan. It can be the launch of a new product, expanding into new markets, or just trying to increase efficiency. You'll need a delicate combination of strategies and tactics to ensure that the journey is smooth and effective.

Identifying the optimal Client Liaison strategy can be challenging, especially when everyday tasks consume your time. To help you, we've assembled a list of examples to ignite your creativity.

Feel free to copy these examples into your favorite application, or leverage Tability to maintain accountability.

How to write your own Client Liaison strategy with AI

While we have some examples available, it's likely that you'll have specific scenarios that aren't covered here. You can use our free AI generator below or our more complete goal-setting system to generate your own strategies.

Client Liaison strategy examples

You will find in the next section many different Client Liaison tactics. We've included action items in our templates to make it as actionable as possible.

Strategies and tactics for enhancing the Success of Construction Companies

  • ⛳️ Strategy 1: Strengthen project management processes

    • Implement advanced project management software to track project progress and resource allocation
    • Conduct regular training sessions for project managers on the latest construction management techniques
    • Establish clear project milestones and timelines to ensure timely delivery
    • Introduce a risk management plan to identify and mitigate potential project risks early
    • Set up regular team meetings to address ongoing project challenges and updates
    • Develop a checklist for quality control at each phase of construction
    • Create a feedback loop with clients to incorporate their input throughout the project
    • Monitor project budgets and expenses closely to avoid cost overruns
    • Streamline communication processes between project teams and subcontractors
    • Review and optimise procurement processes to ensure timely delivery of materials

  • ⛳️ Strategy 2: Expand market presence

    • Identify and target new geographical markets or segments with high demand for construction services
    • Invest in a comprehensive digital marketing strategy, focusing on SEO, social media, and online advertising
    • Form strategic partnerships with real estate developers and architects to increase project opportunities
    • Enhance the company website with portfolio examples, client testimonials, and a showcase of expertise
    • Participate in trade shows and industry events to network and generate leads
    • Develop a referral program to incentivise existing clients to refer new business
    • Create informative content, such as webinars or white papers, to establish thought leadership
    • Collaborate with local authorities on municipal projects to enhance community visibility
    • Utilise targeted email marketing campaigns to reach potential commercial clients
    • Gather and analyse market data to identify emerging trends and adjust offerings accordingly

  • ⛳️ Strategy 3: Improve client satisfaction

    • Implement a client feedback system to gather insights on project satisfaction and identify areas for improvement
    • Train staff on effective communication and interpersonal skills to enhance client interactions
    • Establish a dedicated client liaison role to ensure consistent communication and address concerns promptly
    • Develop clear and comprehensive contracts to manage client expectations and project scope
    • Offer post-construction support services to assist clients with any issues after project completion
    • Customise project delivery to accommodate specific client needs and preferences
    • Conduct regular satisfaction surveys and use the data to refine service delivery
    • Ensure transparent pricing and provide detailed breakdowns of project costs to build trust
    • Deliver projects on time and within budget consistently to build a reliable reputation
    • Celebrate project completions with client recognition events or gifts to foster strong relationships
operational-efficiencyclient-satisfactionproject-managerclient-liaisonmarketing-teamprocurement-team
Implement these strategies

How to track your Client Liaison strategies and tactics

Having a plan is one thing, sticking to it is another.

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to keep your strategy agile – otherwise this is nothing more than a reporting exercise.

A tool like Tability can also help you by combining AI and goal-setting to keep you on track.

More strategies recently published

We have more templates to help you draft your team goals and OKRs.

Planning resources

OKRs are a great way to translate strategies into measurable goals. Here are a list of resources to help you adopt the OKR framework:

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