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OKR example

Achieve higher NPS and CSAT ratings

Objective

Achieve higher NPS and CSAT ratings

  1. Provide training for customer service team to improve problem-solving and communication skills
  2. Implement a feedback system to address customer concerns proactively
  3. Increase customer satisfaction by 10% through optimizing service processes
OKR example

Boost the sales pipeline in Portugal

Objective

Boost the sales pipeline in Portugal

  1. Upsell and cross-sell to existing customers, enhancing repeat purchase rate by 20%
  2. Increase lead generation by 30% through effective marketing campaigns
  3. Improve conversion rates by 15% via personalized sales approaches

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