Find your next good goal.

Objective

Decrease the Mean Time to Resolution (MTTR) for all incidents

1. Improve technical skills, aiming for 15% faster handling of subsequent incidents
2. Cut the average initial response time by 20%
3. Implement a system that ensures 90% of incidents are first-time fixes

Objective

Boost sales performance significantly

1. Improve product demonstration conversions by 10%
2. Drive repeat business higher by improving client retention by 20%
3. Increase the number of customer contacts by 15%

Objective

Improve customer satisfaction and loyalty for Sales and Marketing

1. Achieve a 10% reduction in customer complaints over the quarter
2. Boost overall customer satisfaction score by 20% on our survey
3. Increase repeat sales volume by 15%

Objective

Complete Windows 10 update on all DC PCs

1. Fully update 100% of DC PCs to Windows 10 by the end of the quarter
2. Reach 60% upgrade rate on DC PCs to Windows 10 by end of second month
3. Achieve 30% of DC PC's Windows 10 update by end of first month

Objective

Enhance the efficiency and effectiveness of administrative support

1. Increase task completion rate by 30% without compromising on quality
2. Streamline workflow by implementing an effective scheduling system
3. Reduce administrative errors by 20% through improved systems and training

Objective

Implement engagement visibility for corporate customers on Mina Sidor

1. Increase the number of corporate users by 20% through improved platform functionality
2. Reduce customer inquiries regarding engagement status by 30% after feature implementation
3. Achieve 90% positive feedback on newly implemented engagement visibility feature

Objective

Increase revenue through client acquisition using technology tools

1. Achieve a customer satisfaction score of 90% through improved customer support and service
2. Increase website traffic by 20% through targeted digital marketing campaigns
3. Improve conversion rate by 15% through UX/UI optimization and A/B testing

Objective

Ensure High Uptime

1. Reduce system downtime by 20% through proactive maintenance and timely issue resolution
2. Achieve 100% success rate in scheduled maintenance activities with minimal impact on uptime
3. Improve response time by 15% by optimizing server configurations and network infrastructure

Objective

Maximize AI consulting services revenue

1. Achieve a 20% increase in the conversion rate from leads to paying clients
2. Reduce customer churn rate by 10% by improving customer satisfaction and retention strategies
3. Increase the average contract value by 15% through upselling and cross-selling

Objective

Implement a new CMS successfully

1. Train and upskill DevOps team members to effectively support and maintain the CMS
2. Decrease the average time to resolve CMS-related issues by 20%
3. Collaborate with the service partner to ensure smooth integration of the CMS

Objective

Improve CX across the agency

1. Reduce average response time to customer inquiries by 20%
2. Implement a new training program to enhance employee communication skills
3. Achieve a Net Promoter Score of 9 or above from client feedback

Objective

Increase sales and profitability for sellers in the next quarter

1. Increase the number of new customers acquired by sellers by 20%
2. Achieve a 10% increase in average order value per customer
3. Implement and optimize targeted marketing campaigns resulting in 15% higher conversion rates

Objective

Improve IT service delivery response time

1. Implement automation to decrease time spent on common IT tasks by 50%
2. Reduce average response time to IT tickets by 30%
3. Train IT staff on new tools and processes to improve efficiency by 20%

Objective

Increase app store ratings through positive reviews

1. Maintain overall rating above 4 stars
2. Increase percentage of 5-star ratings by 15%
3. Increase number of written reviews by 30%

Objective

Enhance efficiency and speed of the help desk process

1. Implement a new help desk software to streamline ticket management
2. Train 75% of help desk staff in revised speed-focused procedures
3. Decrease average initial response time by 30%

Objective

Reduce MTTR of critical business applications by 15%

1. Implement proactive system monitoring to decrease incident occurrences by 20%
2. Identify and remediate 30% of recurring application issues by end of quarter
3. Train support team on advanced troubleshooting techniques to improve efficiency by 10%

Objective

Improve Stakeholder Satisfaction

1. Achieve 90% stakeholder retention rate by addressing and resolving their concerns promptly
2. Increase overall customer satisfaction score by 10% through feedback surveys
3. Implement at least 2 new features/enhancements based on stakeholder feedback to enhance their experience

Objective

Reduce early churn

1. Cut 90-day churn from 12% to 5%
2. Get 90% of new accounts to the go-live milestone within 30 days, up from 55%
3. Raise onboarding CSAT from 4.0 to 4.6 out of 5

Objective

Make our customer base grow on its own

1. Increase net revenue retention from 100% to 112%
2. Grow CS-sourced expansion pipeline from $100k to $300k per quarter
3. Reduce gross churn from 10% to 6% annualized

Objective

Get a reliable health score on every account

1. Score 100% of accounts with an automated health score, up from 0%
2. Flag 80% of churned accounts as at-risk at least 60 days before renewal, up from 25%
3. Run a save plan on 100% of at-risk accounts over $10k ARR

Objective

Grow references, reviews and case studies

1. Increase new reviews on G2 and Capterra from 5 to 25 per quarter
2. Build a reference pool of 30 customers, up from 8
3. Publish 4 customer case studies, up from 1

Objective

Scale onboarding with a one-to-many program

1. Increase accounts onboarded per CSM from 8 to 20 per month
2. Move 70% of SMB onboarding to webinars and guided setup, up from 0%
3. Keep time to go-live under 21 days for scaled accounts

Objective

Lift satisfaction on the moments that matter

1. Increase NPS from 28 to 45
2. Raise CSAT after onboarding and support from 85% to 93%
3. Follow up with 100% of detractors within 48 hours, up from 20%

Objective

Make HR support quick and self-serve

1. Reduce median HR ticket response time from 3 days to 4 hours
2. Resolve 60% of common questions through self-serve help, up from 15%
3. Raise HR service satisfaction from 3.5 to 4.5 out of 5