Find your next good goal.

Objective

Move a critical workload to the new platform with no customer impact

1. Migrate 100% of traffic from the legacy system, up from 0%
2. Keep customer-facing errors during migration under 0.1%
3. Decommission the legacy system and cut its $15k monthly cost to $0

Objective

Reduce after-hours pages without missing real issues

1. Cut after-hours pages from 30 to 8 per week
2. Reduce non-actionable alerts from 60% to 15% of all alerts
3. Raise on-call satisfaction from 4 to 7 out of 10

Objective

Shorten month-end close

1. Reduce month-end close from 15 days to 6 days
2. Automate 80% of reconciliations, up from 25%
3. Cut post-close adjustments from 30 to 5 per month

Objective

Improve forecast accuracy for leadership

1. Bring revenue forecast accuracy to within 5% of actual, from within 15%
2. Bring expense forecast accuracy to within 3%, from within 10%
3. Move from a quarterly to a monthly rolling forecast

Objective

Reduce non-essential spend

1. Reduce software spend by 20% by cutting unused licenses and duplicate tools
2. Give 100% of budget owners a monthly spend-vs-budget view, up from 30%
3. Keep total spend within 2% of budget, from 9% over

Objective

Reduce days sales outstanding

1. Reduce DSO from 55 days to 38 days
2. Cut invoices over 60 days past due from 15% to 4% of receivables
3. Move 60% of customers to automatic payment, up from 25%

Objective

Produce board-ready reporting every month without a scramble

1. Cut time to produce the board pack from 5 days to 1 day
2. Pull 100% of board KPIs from one live source, up from 40%
3. Deliver the board pack 7 days before every meeting, up from 2

Objective

Finish the annual audit with no major findings

1. Close the audit 3 weeks faster than last year
2. Provide 100% of auditor requests within 3 days, up from 60%
3. Reduce audit adjustments from 12 to 2

Objective

Make this a place people are glad to work

1. Increase engagement score from 65 to 75
2. Raise pulse survey participation from 55% to 85%
3. Close the loop on the top 3 survey themes with visible action plans in every team

Objective

Fill critical roles quickly with strong hires

1. Reduce time to hire from 60 days to 35 days
2. Raise offer acceptance rate from 70% to 85%
3. Get 90% of new hires rated 'meets or exceeds' at 6 months, up from 75%

Objective

Reduce regretted attrition

1. Cut regretted attrition from 14% to 7% annualized
2. Hold stay conversations with 100% of high performers, up from 20%
3. Bring pay for critical roles to at least market median, up from 60% of roles

Objective

Make learning part of everyone's quarter

1. Get 80% of employees completing at least one learning goal per quarter, up from 30%
2. Raise internal promotion rate from 15% to 25% of filled roles
3. Increase learning budget usage from 35% to 75%

Objective

Make onboarding a strength

1. Reduce time to productivity from 90 days to 60 days
2. Raise new-hire onboarding satisfaction from 7.0 to 8.5 out of 10
3. Cut 90-day new-hire attrition from 8% to 3%

Objective

Give new managers what they need to lead well

1. Get 100% of first-time managers through the manager program within 60 days, up from 0%
2. Raise manager effectiveness scores from 3.4 to 4.0 out of 5
3. Get 90% of managers holding weekly 1:1s, up from 55%

Objective

Run reviews that are fair, quick and drive growth

1. Complete 100% of reviews on time, up from 70%
2. Cut manager time per review from 4 hours to 90 minutes
3. Raise 'my review helped me grow' agreement from 45% to 75%

Objective

Get every team setting and tracking OKRs by next quarter

1. Get 100% of teams publishing OKRs before the quarter starts, up from 30%
2. Raise weekly check-in rate from 20% to 80% of key results
3. Train 100% of managers on writing outcome-based OKRs

Objective

Reach more qualified candidates from more sources

1. Grow qualified applicants per role from 15 to 35
2. Increase referral hires from 10% to 30% of hires
3. Raise candidate experience score from 3.6 to 4.5 out of 5

Objective

Make HR support quick and self-serve

1. Reduce median HR ticket response time from 3 days to 4 hours
2. Resolve 60% of common questions through self-serve help, up from 15%
3. Raise HR service satisfaction from 3.5 to 4.5 out of 5

Objective

Stop legal review from slowing deals

1. Reduce median contract turnaround from 10 days to 3 days
2. Close 70% of standard deals on our paper without redlines, up from 35%
3. Cut deals delayed by legal review from 25% to 5%

Objective

Achieve SOC 2 Type II certification this year

1. Implement 100% of required controls, up from 55%
2. Close all high-risk gaps from the readiness assessment, from 18 open to 0
3. Complete the audit with zero major exceptions

Objective

Let teams handle routine legal work themselves

1. Publish self-serve templates for the 10 most common requests, up from 2
2. Handle 50% of NDAs and standard agreements without legal review, up from 0%
3. Cut legal request volume from 120 to 70 per month

Objective

Meet GDPR and privacy expectations across the business

1. Map 100% of systems that process personal data, up from 50%
2. Respond to 100% of data subject requests within 30 days, up from 70%
3. Complete privacy training for 95% of employees, up from 40%

Objective

Standardize the terms we accept

1. Publish a fallback playbook covering the top 15 negotiated clauses
2. Reduce contracts with non-standard liability terms from 30% to 10%
3. Store 100% of signed contracts in one searchable repository, up from 60%

Objective

Track and meet regulatory changes before they bite

1. Review 100% of relevant regulatory changes within 30 days of publication
2. Assign an owner and deadline to every required change, up from 40%
3. Close all regulatory findings from last year's review, from 9 open to 0