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Objective

Enhance effectiveness of ITSM help desk operations

1. Increase ticket resolution rate by 30%
2. Improve customer satisfaction score by 15%
3. Reduce average response time to within 2 hours

Objective

Increase revenue and lead generation

1. Increase conversion rate by 15% through better website optimization and UX
2. Improve lead response time to an average of less than 1 hour
3. Increase monthly revenue by 10% compared to previous quarter

Objective

Improve customer satisfaction through enhanced service infrastructure

1. Enhance service infrastructure to achieve a 10% reduction in customer complaints
2. Implement a customer feedback system resulting in a 15% increase in positive feedback
3. Reduce average resolution time by 20% through optimized service processes

Objective

Ensure regulatory compliance in all operations

1. Establish a system for continuous monitoring and reporting of compliance status
2. Achieve 100% compliance with all relevant regulations and standards
3. Develop and implement an updated compliance training program for all employees

Objective

Strengthen talent acquisition process

1. Implement at least 2 new sourcing channels
2. Reduce time-to-hire by 15%
3. Increase candidate pool diversity by 20%

Objective

Strengthen gratification of employee benefits

1. Roll-out benefits above industry standards (0-100%)
2. 70% of employees have opted in for at least 1 of our programs
3. Improve score from 6 to 8 for the 'employee benefits' section on satisfaction surveys

Objective

Build a world-class employee onboarding program

1. Reduce service desks enquiries from new hires in week-1 by 20%
2. 100% of new recruits have their workstation setup on day 1
3. 80% of new hires manage to complete their onboarding checklist in the first 30 days.

Objective

Increase customer retention

1. Increase customer satisfaction score by 20%
2. Increase customer retention rate by 30%
3. Increase weekly active users from 100 to 150/week