Sales
Increase account expansion by securing contract renewals for 90% of existing clients
Objective
Achieve a high rate of contract renewals for existing clients
- Increase customer satisfaction rates by 15% via feedback surveys
- Improve account management processes to reduce churn by 10%
- Outperform monthly revenue targets by 20% to upsell and cross-sell
More objectives and key results
Achieve a high rate of contract renewals for existing clients
- Launch a customer referral program to generate 30% new business from existing clients