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Results for “customer satisfaction”

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Retention

Raise customer satisfaction

Lift CSAT and NPS on the moments that matter.

Objective

Lift satisfaction on the moments that matter

  1. Increase NPS from 28 to 45
  2. Raise CSAT after onboarding and support from 85% to 93%
  3. Follow up with 100% of detractors within 48 hours, up from 20%
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