Engineering OKR example

Cut production incidents

Make the product something customers can rely on.

Suggested timeframe: Set with your team1 objective · 3 key results
YOUR STARTING POINTEngineering OKRs
OBJECTIVE

Make our product something customers can rely on

  1. KR 1

    Reduce customer-facing incidents from 12 to 5 per quarter

  2. KR 2

    Cut mean time to recovery from 3 hours to 45 minutes

  3. KR 3

    Complete post-incident actions for 100% of major incidents within 2 weeks, up from 50%

Example targets. Adapt to your baseline before you start.
USE THIS WHEN

Incidents keep reaching customers and the same issues come back.

Make it work for your team

01

Set your baseline. Check where you are today, then choose targets that stretch your team.

02

Agree on ownership. Give each key result a clear owner and a source of data.

03

Check in every week. Review the numbers, share confidence, and decide what needs attention.

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title: Cut production incidents
objectives:
  - title: Make our product something customers can rely on
    outcomes:
      - title: Reduce customer-facing incidents from 12 to 5 per quarter
        initiatives: []
      - title: Cut mean time to recovery from 3 hours to 45 minutes
        initiatives: []
      - title: >-
          Complete post-incident actions for 100% of major incidents within 2
          weeks, up from 50%
        initiatives: []
FROM PLAN TO PROGRESS

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