The strategy focuses on enhancing operational excellence and stakeholder satisfaction by 2030 for a network of sustainable airports in Papua New Guinea. The first pillar is to optimize operations by conducting audits to identify improvement areas, implementing a continuous improvement framework, and investing in automation. Implementing sustainable practices in operations, using data analytics, and collaborating with partners are also key components.
The second focus area is enhancing customer and stakeholder engagement. This involves establishing feedback mechanisms, developing communication plans, creating loyalty programs, and hosting forums to facilitate open dialogue. Regular monitoring of feedback and conducting satisfaction surveys ensure alignment with stakeholder expectations.
The final strategy emphasizes infrastructure and sustainability investment. By securing funding, applying sustainable design principles, and incorporating renewable energy sources, the strategy aims to minimize environmental impact. Infrastructure improvements include enhanced accessibility and waste management, while sustainability targets are regularly reviewed to ensure progress.
The strategies
⛳️ Strategy 1: Optimise operations for efficiency
- Conduct a thorough operational audit to identify areas for improvement
- Implement a continuous improvement framework to streamline processes
- Invest in automation and technology to reduce manual workload
- Develop standard operating procedures for all critical operations
- Enhance training programmes to ensure staff are equipped with necessary skills
- Apply sustainable practices in all operations to reduce environmental impact
- Regularly benchmark operations against industry standards and best practices
- Use data analytics to inform decision-making and operational adjustments
- Increase collaboration with airlines and other partners
- Implement a robust maintenance schedule to minimise downtime
⛳️ Strategy 2: Enhance customer and stakeholder engagement
- Establish a customer and stakeholder feedback mechanism for continuous input
- Create targeted communication plans for different stakeholder groups
- Develop service level agreements to manage expectations and performance
- Host regular forums and workshops with stakeholders for transparent discussions
- Implement customer service training for all front-line staff
- Monitor and respond to feedback through social media and other platforms
- Develop an airport loyalty programme to reward frequent users
- Conduct surveys to gauge satisfaction levels and areas for improvement
- Implement a stakeholder engagement strategy aligned with corporate goals
- Provide regular updates on major projects and initiatives
⛳️ Strategy 3: Invest in infrastructure and sustainability
- Conduct a needs assessment to determine infrastructure upgrade requirements
- Secure funding and partnerships for development projects
- Integrate sustainable design principles in all infrastructure projects
- Implement renewable energy sources like solar panels at all locations
- Develop a waste management plan that prioritises recycling and reduction
- Enhance accessibility for people with disabilities and additional needs
- Conduct environmental impact assessments for all major projects
- Create initiatives to increase awareness of sustainability among staff and customers
- Invest in technology to monitor and reduce emissions
- Regularly review sustainability targets and report progress to stakeholders
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
