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Strategies and tactics for designing an end-to-end process

Published 4 months ago

The strategy outlined in the JSON document focuses on designing, testing, and implementing end-to-end processes for website functionalities. The first strategy emphasizes conducting thorough process design meetings, where stakeholders schedule dedicated sessions to map out processes using tools like flowcharts. For instance, if you're designing a user registration flow, all activities from initial input to confirmation should be documented.

The second strategy details executing comprehensive functional testing to ensure functionalities work as planned. This involves developing test cases, assigning testers, and prioritizing bug fixing. For example, a new login feature would require clear test outcomes and regression testing post-fix.

Lastly, systematic user acceptance testing (UAT) involves selecting a diverse focus group to simulate end-user activities. The UAT process collects feedback, identifies issues, and informs targeted improvements, ensuring real-world alignment. For example, a feature like checkout flow needs UAT to validate its efficiency and user-friendliness across various demographics.

The strategies

⛳️ Strategy 1: Conduct process design meetings thoroughly

  • Schedule dedicated time slots for process design meetings
  • Map each process from start to finish with all stakeholders
  • Identify and document all activities included in each process
  • Align mapped processes with website functionalities
  • Use flowcharts or process mapping tools for clarity
  • Encourage stakeholder input to ensure comprehensive mapping
  • Identify potential bottlenecks or inefficiencies in processes
  • Regularly review and update mapped processes
  • Ensure all relevant team members are aware of the mappings
  • Document meeting outcomes and share with stakeholders

⛳️ Strategy 2: Execute comprehensive functional testing

  • Develop clear expected outcomes for each function
  • Create detailed test cases for every functionality
  • Assign testers to each function and distribute test cases
  • Conduct dry runs to ensure testing scripts are accurate
  • Record all testing results meticulously
  • Identify and prioritise any defects or bugs found
  • Ensure all test results are shared with the development team
  • Collaborate with development teams to address issues
  • Perform regression testing for resolved defects
  • Confirm all functionalities meet business requirements

⛳️ Strategy 3: Implement user acceptance testing systematically

  • Select a diverse focus group representative of end users
  • Provide minimum necessary information to focus group
  • Guide testers to conduct typical user activities
  • Monitor and collect feedback on usability and functionality
  • Analyse feedback for common trends or critical issues
  • Prepare a comprehensive findings and recommendations report
  • Host a review meeting to discuss the report with stakeholders
  • Identify and plan for resolving any showstopper issues
  • Implement improvements based on crucial recommendations
  • Schedule a follow-up user acceptance test if needed

Bringing accountability to your strategy

It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.

That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.

Tability Insights Dashboard

Give it a try and see how it can help you bring accountability to your strategy.

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