Customer success & support
Grow revenue from existing accounts through upselling and cross-selling initiatives
Objective
Increase revenue from existing accounts through upselling and cross-selling
- Achieve a 15% increase in revenue from cross-selling
- Conduct at least 3 effective cross-selling presentations per month
- Achieve a 10% increase in revenue from upselling
More objectives and key results
Increase revenue from existing accounts through upselling and cross-selling
- Secure repeat business from 80% of existing clients