The strategy involves establishing a national framework for survey delivery by a sole supplier, focusing on three main areas: stakeholder engagement, process standardization, and supplier selection and monitoring. Initially, identifying key stakeholders and understanding their needs is critical. For instance, forming a steering committee and maintaining regular feedback sessions ensures their insights shape the framework effectively.
The next step is to standardize survey processes. This involves creating uniform templates and training the supplier’s staff in standard procedures to ensure data consistency. Centralizing these efforts in a database and implementing quality assurance systems is essential for maintaining high standards.
Finally, the process for choosing and overseeing the supplier includes drafting a rigorous request for proposal (RFP) and establishing performance metrics. By regularly reviewing supplier performance and fostering a strong partnership, the strategy aims to achieve efficient survey delivery across regions.
The strategies
⛳️ Strategy 1: Engage stakeholders
- Identify key stakeholders and their interests in the survey process
- Hold initial meetings to understand stakeholder requirements and concerns
- Form a steering committee with representatives from each stakeholder group
- Develop a communication plan to keep stakeholders informed and engaged
- Establish regular feedback sessions to ensure stakeholder alignment
- Integrate stakeholders’ insights into the framework design
- Create a mechanism for ongoing stakeholder consultation
- Prepare stakeholder briefing documents outlining goals and responsibilities
- Address stakeholder concerns proactively through collaborative solutions
- Evaluate stakeholder satisfaction regularly to guide framework improvement
⛳️ Strategy 2: Standardise survey processes
- Define the scope and objectives of all surveys to be conducted
- Develop standardised survey templates for uniformity
- Establish guidelines for survey methodology and data collection
- Train the supplier’s staff on standard operating procedures
- Ensure consistent branding and messaging across all surveys
- Implement a quality assurance system to maintain high standards
- Create a centralised database for storing survey data
- Develop clear protocols for data privacy and security compliance
- Test and refine survey processes through pilot programmes
- Regularly review and update standard procedures to improve efficiency
⛳️ Strategy 3: Select and monitor the supplier
- Draft a comprehensive request for proposal (RFP) for suppliers
- Establish criteria for evaluating supplier proposals
- Conduct a thorough market analysis to identify potential suppliers
- Invite shortlisted suppliers for presentations and discussions
- Assess suppliers’ capability, experience, and technology suitability
- Negotiate contract terms focusing on performance and accountability
- Set up performance metrics and KPIs to monitor supplier delivery
- Establish a clear process for addressing supplier performance issues
- Conduct regular performance reviews against the set KPIs
- Foster a collaborative relationship with the supplier for continuous improvement
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
