The strategy aims to implement an integrated fare collection system across all public transport modes in Tshwane. Initially, a comprehensive needs assessment will be carried out. This involves identifying existing fare systems, engaging with stakeholders, analyzing passenger data, and benchmarking against other cities with successful systems. Through these steps, the city can understand current inefficiencies and establish clear integration goals.
Following this, a pilot for an integrated fare collection platform will be developed with a technology partner. It will support various payment methods and roll out through phased implementation. Testing, user feedback, and training are critical to ensure a smooth transition, with enhancements made based on pilot findings.
To ensure sustainability, the integration must align with Tshwane’s transport modernization goals and incorporate environmental considerations. Financial models will be designed for affordability, along with data analytics to monitor performance. Community engagement and regulatory compliance are also emphasized to foster widespread adoption and continuous improvement of the system.
The strategies
⛳️ Strategy 1: Conduct a comprehensive needs assessment
- Identify all existing fare collection systems in use within Tshwane's public transport
- Conduct surveys and interviews with stakeholders including passengers, operators, and city officials
- Evaluate the current technological infrastructure supporting each mode of transport
- Analyse data on passenger flow, payment preferences, and usage patterns
- Benchmark against other cities that have successfully integrated fare systems
- Document all findings in a comprehensive report with visual aids
- Establish key performance indicators for system integration
- Define short-, medium-, and long-term goals based on the assessment
- Identify potential technological and financial barriers to integration
- Present findings and recommendations to city leadership for feedback
⛳️ Strategy 2: Develop and pilot an integrated fare collection platform
- Select a technology partner with expertise in integrated fare systems
- Design an interoperable platform that supports existing and future payment methods
- Develop a phased implementation plan for integration across all transport modes
- Test the platform in a controlled pilot involving select routes or areas
- Collect user feedback and system performance data during the pilot
- Refine the platform based on pilot results and stakeholder input
- Train transit operators and staff on the new system and processes
- Roll out robust communication strategies to inform and educate passengers
- Launch a city-wide implementation with regular progress monitoring
- Ensure continuous system updates and user support post-launch
⛳️ Strategy 3: Ensure sustainability and alignment with strategic city goals
- Align integration objectives with Tshwane’s strategic goals for transport modernization
- Incorporate environmental sustainability measures in the fare system design
- Develop a financial model ensuring long-term viability and affordability
- Create a user feedback loop to enable continuous improvement
- Implement data analytics for performance monitoring and forecasting
- Establish partnerships with financial institutions for secure transactions
- Develop an incentives programme to encourage system adoption
- Engage community leaders to champion the system and gather insights
- Monitor regulatory changes and ensure compliance with all relevant policies
- Perform annual reviews to adjust strategies in response to evolving trends and needs
Bringing accountability to your strategy
It's one thing to have a plan, it's another to stick to it. We hope that the examples above will help you get started with your own strategy, but we also know that it's easy to get lost in the day-to-day effort.
That's why we built Tability: to help you track your progress, keep your team aligned, and make sure you're always moving in the right direction.
Give it a try and see how it can help you bring accountability to your strategy.
